Remote Support Specialist (Network, Systems & SharePoint) – L3

Remote Support Specialist (Network, Systems & Microsoft 365/SharePoint) – L2

Nexplay Consulting | IT Services for Hotels & Restaurants

Join Nexplay Consulting, a leading provider of IT solutions for the hospitality industry. We are seeking a Remote Support Specialist (L2) with hands-on experience in network support, Windows systems, Microsoft 365, and SharePoint to support client environments and assist with implementations and ongoing operations.

Responsibilities

• Provide remote support for network setup, configuration, and troubleshooting (firewalls, switches, VLANs, IP addressing).

• Assist with firewall policy updates, VPN support, and network issue resolution.

• Perform routine Windows Server administration tasks (Active Directory, DNS, DHCP, Group Policy support).

• Support Microsoft 365 tenant administration, including:

  • Microsoft Entra ID (Azure AD) user and group management
  • Basic identity and access management (IAM) tasks (password resets, MFA support, access assignments)
  • Reviewing sign-in logs, audit logs, and security alerts for troubleshooting and escalation
  • Assisting with conditional access policies (under guidance)

• Lead Microsoft SharePoint initiatives, including:

  • Planning and architecture of SharePoint environments
  • Implementation and migrations (on-prem / SharePoint Online)
  • Administration and ongoing management
  • Permissions, governance, and site structure design

• Provide support across the Microsoft 365 ecosystem (Teams, OneDrive, SharePoint integration).

• Troubleshoot end-user issues and escalate complex cases to L3 engineers when needed.

• Maintain clear, audit-ready documentation in ticketing systems and RMM platforms.

• Follow standard procedures for security, compliance, and access control.

Requirements

• 2–4 years of IT support experience, with exposure to networking and systems

• Working knowledge of:

  • Firewalls and switching (Fortinet, Cisco, Ruckus, Aruba, or similar)
  • Windows Server administration
  • Microsoft 365 tenant administration, including:
    • Microsoft Entra ID (Azure AD)
    • MFA and user lifecycle management
    • Security log and alert review

• Experience with Microsoft SharePoint (Online and/or On-Prem), including:

  • Implementation and migrations
  • Administration and site management
  • Permissions and governance

• Familiarity with:

  • Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
  • Identity and security best practices

• Strong troubleshooting, communication, and documentation skills

• Certifications such as Network+, Security+, or Microsoft certifications are a plus

Why Nexplay?

• Fully remote, flexible work environment
• Strong growth path to L3 / Engineering roles
• Hands-on experience across diverse client environments
• Work with a team specialized in hospitality IT operations