Remote - Customer Care – Travel & Hospitality
Careers In Travel | Destination Planners
Apply to this job Baltimore, Maryland remote Until 8/22/2026 First posted May 12, 2026 Last posted May 12, 2026
Job description
Job Title: Customer Care Representative – Travel & Hospitality
Job Type: Flexible Schedule | Remote Work
About Us:
We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. We’re committed to delivering excellent customer service and helping travelers create unforgettable experiences around the world.
Position Overview:
Destination Knot is looking for friendly, detail-oriented individuals to join our team as Customer Care Representative – Travel & Hospitality focused on hotel bookings. In this remote role, you will assist clients with researching, planning, and securing hotel accommodations that fit their preferences and needs. This position is ideal for those who enjoy helping people, love travel, and thrive in a virtual work environment.
Comprehensive training and ongoing support are provided to help you succeed.
Key Responsibilities:
Assist clients in selecting and booking hotel accommodations
Provide accurate information on hotel amenities, pricing, and availability
Respond promptly and professionally to client inquiries via phone, email, or online chat
Maintain detailed and accurate records of client interactions and bookings
Collaborate with team members to ensure seamless client experiences
Stay updated on hotel offerings, travel trends, and industry changes
Attend virtual training sessions and team meetings
Requirements:
Strong communication and customer service skills
Friendly, professional demeanor and positive attitude
Comfortable working independently and managing time effectively
Basic computer skills and a reliable internet connection
Interest in travel and helping clients plan memorable stays
Previous experience in customer service, hospitality, or sales is a plus but not required
What We Offer:
Flexible, remote work environment
Full training and access to industry resources and tools
Supportive team culture and mentorship
Income-earning possibilities based on performance
Exclusive travel discounts and perks through industry partners
Personal and professional development opportunities
Compensation (from employer):
40000–70000 USD per year
About this role
Summary
Assist clients with hotel bookings, provide info, respond to inquiries, collaborate with team.
Job title
Customer Care Representative – Travel & Hospitality
Experience level
no experience required
Industry
travel and hospitality
Location requirements
remote work allowed, based in baltimore, maryland
Salary
40000–70000 USD per year
Management role
No
Skills & keywords
Required skills
communicationcustomer servicecomputer skillsinternet
Preferred skills
travel interesthospitalitysales
Specializations
hotel bookingscustomer service
Locations
Structured locations inferred from the posting.
Baltimore, MD, USA
Remote City