Remote Call Center Representative - (Bilingual French Canadian)
Gavin Zickerman Quinton Samuels Operations
Apply to this jobBilingual-French Canadian. (Must reside in Georgia). (REMOTE)
Job Description:
We are seeking Call Center Representatives to be our company's and caller's liaisons. The successful candidate will be able to accept ownership for effectively solving complaints and inquiries, treat callers with compassion and empathy, and maintain customer satisfaction.
Responsibilities:
Manage large amounts of inbound calls promptly.
Follow communication "FAQs scripts" when handling different topics.
Identify caller's needs, clarify information, provide guidance, and be able to de-escalate a caller when agitated.
Shifts:
9:00 am - 5:30 pm
Requirements
Bilingual-French Canadian.
Must own computer and headset.
High School Diploma.
Previous experience in a customer support role
Have strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types.
Be able to multitask and manage multiple incidents at a time.
Benefits
Hourly Pate Rate - $17.50/hr (USD)
Expected hours: 40 per week
Summary
Manage inbound calls, address inquiries, de-escalate callers, maintain customer satisfaction
Job title
Remote Call Center Representative
Experience level
previous experience in customer support role
Industry
customer service
Location requirements
must reside in Georgia, remote work allowed
Salary
Hourly Pate Rate - $17.50/hr (USD)
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Georgia, USA