About 9amHealth

9amHealth is an AI-enabled virtual specialty care platform focused on managing high-cost chronic conditions at scale. The company partners with employers, health plans, and pharmacy benefit managers to deliver comprehensive, cost-effective medical care for individuals living with obesity, diabetes, hypertension, and dyslipidemia. Members receive access to specialized clinicians, including endocrinologists, obesity medicine specialists, and clinical pharmacists, at-home lab testing, prescription medications, and lifestyle support.

9amHealth was founded in 2021 and is backed by leading healthcare investors like Define Ventures, SemperVirens, 7Wire Ventures, and The Cigna Group Ventures.

Clinical Care Specialist - Registered Dietitian

What it is

For you, caring for people with chronic conditions like diabetes and obesity isn’t a job—it’s a calling. You live and breathe it. You feel a deep desire to be a force of positive change—for the individuals you care for, but also within the field of cardiometabolic health-at large. You speak compassionately but earnestly, committing yourself fully to helping people understand their conditions, but also have faith in what’s possible with the right support and resources.

You act from a place of empathy, always: taking the time to ask tailored questions, and get into the weeds with people to find the right solutions for them. In turn, the people you care for see you as a confidante. They turn to you because they know you’ll listen, and because they know that when they ask for help, you’ll go the extra mile to help them thrive.

Our Clinical Care Specialists provide direct care and education to patients with chronic cardiometabolic conditions in collaboration with our Physicians.

What you’ll do

• Provide comprehensive diabetes, hypertension, hyperlipidemia, and weight loss care, education, and support for members through chat, phone, and video calls following internal protocols.

• Create thorough consults aligned with internal protocols for 9amHealth physicians and the provider team.

• Collaborate with Patient Care Advocates to ensure member success.

• Develop tailored nutrition and lifestyle plans for members based on their medical conditions, goals, and preferences, ensuring they align with evidence-based guidelines for managing diabetes, hypertension, hyperlipidemia, and weight loss.

• Collaborate with dedicated pharmacists while utilizing your experience and comfort in managing medications related to diabetes, hypertension, hyperlipidemia, and weight loss to provide comprehensive care and guidance to members.

• Track member progress through regular check-ins (as needed), assessing the effectiveness of interventions, and adjusting plans as needed based on clinical outcomes and member feedback.

• Provide motivational interviewing, coaching, and counseling to support sustainable behavior changes in members regarding diet, exercise, and stress management.

• Utilize member data and health metrics to inform care recommendations, helping members interpret lab results and track outcomes like weight, body composition, blood pressure, and cholesterol levels.

• Maintain accurate and thorough member documentation, ensuring that all care actions, recommendations, and follow-ups are recorded in accordance with internal and legal standards.

• All care team members are required to work 2 weekends/quarter.

What you’ll need

• Minimum Qualifications

  • Licensed Registered Dietitian Nutritionist plus Certified Diabetes Care and Education Specialist (CDCES) or Board Certified-Advanced Diabetes Management (BC-ADM) or eligible for certification

  • Strong knowledge of and experience in providing care for chronic cardiometabolic conditions, specifically diabetes, hypertension, hyperlipidemia, and obesity.

  • Minimum 5 years of experience in direct patient care, preferably in a clinical setting or via telehealth, with a focus on chronic disease management.

  • Experience in medication adjustment and using an EMR.

  • Demonstrated ability to build strong, trusting relationships with patients through compassionate, tailored communication.

  • Experience working as part of an interdisciplinary team, with demonstrated ability to collaborate closely with physicians, patient care advocates, and other healthcare professionals.

  • Experience providing care through virtual platforms (chat, phone, video), with comfort using digital health tools and patient management systems.

  • A quiet, dedicated workspace free from distractions to ensure patient privacy and maintain confidentiality.

  • Reliable high-speed internet connection to support phone, video, and messaging communications without interruption.

  • Flexible and resilient; you understand that in a growing company, today's process may look different tomorrow and you're okay with that.

• Preferred Qualifications

  • Prior work at a digital health company focused on chronic conditions.

  • Multilingual capabilities, particularly in Spanish, to support diverse patient populations.

What you can expect at 9amHealth

At 9amHealth, you'll join the exciting environment of a startup with the stability of highly experienced founders that have successfully built a business from scratch. We foster a collaborative learning mindset and a passion for improvement. You'll work with a brand-new product alongside a small, flexible team of people eager to shape technology, infrastructure, and culture.

Our team members are spread across the globe, with physical sites in San Diego, California, and Vienna, Austria, but we value your culture regardless of where you work.

We offer a comprehensive benefits package, including health, dental, and vision insurance, along with flexible PTO and work from home options. We provide a professional development budget and support continuing education, empowering our team to grow alongside the company. Team members have the opportunity to make a meaningful impact on chronic disease management and patient outcomes while contributing to a collaborative, mission driven culture focused on improving healthcare accessibility and affordability.

Our commitment to diversity and inclusion

Diabetes disproportionately impacts BIPOC (black, indigenous, and people of color) communities. We are committed to creating a workforce that reflects our patients and creating a positive healthcare experience for them. We welcome applications from people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, and foreign born residents.