Regional Transitional Manager (Houston, TX)

What’s Your Purpose?

What You Will Do

The Regional Transitional Manager is responsible for managing the operations and maximizing the financial value of an apartment community on a temporary basis, with an emphasis on effectively managing, marketing, and maintaining the physical asset in accordance with CWS Apartment Homes, LLC policies, procedures and standards.  An associate in this position will be assigned by the Vice President of Operations to manage various properties in a region or regions, typically for a short-to-medium term assignment, though long term assignments are possible. The RTM may be assigned to work in the absence of the current Community Director or at an underperforming asset with critical needs such as improved leasing activity to ensure optimum performance while maintaining expense control.  Expected travel for the RTM position is 100%.

Essential Job Functions:

• CWS Values: You will embrace our core values and set an example to the team by demonstrating these values daily.
• Make safety a top priority Ensure that the health, well-being, and safety of our team members, residents, contractors, and yourself is foremost in mind in conducting all business activities. 

Facilitate leasing activity and leasing improvements as needed for the community

• Oversee the Assistant Community Director and Leasing Consultants use of phone techniques, tracking and follow-up, application verification and notification, lease paperwork preparation, move-in procedures, and apartment tour procedures
• Recommend rent changes, renewal increases, and concessions to the Revenue Manager
• Ensure all leasing practices meet federal, state, and local law requirements

Implementation of strategic marketing plans and execution thereof

• Ensure that each member of the leasing staff is knowledgeable of the overall market
• Develop overall marketing strategies and facilitate the participation of the leasing staff in all marketing programs
• Evaluate the effectiveness of all advertisements

Develop and execute the property’s operations budget

• Prepare the annual property operations budget by using the approved budget as a guideline
• Monitor expenses to approved budget

Maintain positive resident relations and retentions program

• Establish and maintain renewal programs, daily resident services, and concierge programs
• Monitor service requests and follow-up programs
• Monitor notices to vacate and ensure all efforts have been made to boost resident retention

Supervise and lead all on-site staff

• Recruit, interview, and hire community staff
• Evaluate on-site team member performance annually and coach/counsel team members as needed
• Ensure regular and consistent training of all team members

Monitor make-ready status on vacant units

• Establish and maintain efficient systems for scheduling necessary work in make-ready apartments to minimize down time and ensure make-ready units meet leasing objectives
• Ensure the overall quality of make-ready units meet CWS standards

Monitor service requests

• Ensure service request response is prompt
• Ensure service requests are completed properly the first time
• Establish and maintain systems for service requests and follow-ups

Achieve maximum performance regarding accounts receivables

• Ensure all rent and other income due to the property is collected
• Ensure all receivables are recorded properly
• Ensure all monies are deposited to the bank timely

Achieve maximum performance regarding accounts payables

• Approve and code expenses
• Enter invoices into the accounts payable system
• Ensure the timely payment of invoices
• Maintain and reconcile the petty cash debit card account

Monitor payroll reporting

• Ensure the proper use of the time clocks
• Review punch detail reports with individual staff members
• Prepare monthly bonus and commission reports

Successful execution of Risk Management Programs and Emergency Procedures

• Implement and maintain the CWS Risk Management Programs
• Respond to community emergencies and document any damage and/or accidents involving residents and team members
• Plan and participate in regular safety meetings

Job Qualifications:

• Extensive leasing experience with both stabilized and lease up assets
• Yardi software experience (required)
• Microsoft Office and Outlook software experience (preferred)
• Strong verbal and written communication skills
• Ability to adhere to a variable work schedule, including weekends and emergencies as required
• Ability to adhere to company policies, procedures, and practices
• Ability to establish and maintain effective working relationships
• Ability to create and maintain a professional and ethical atmosphere
• Possess a valid driver’s license with good driving record and current automobile insurance (required)
• Strong supervisory/managerial skills
• Strong word processing and spreadsheet skills
• High school diploma, 2-4 years of college is strongly preferred
• Extensive knowledge of property management with 2-4 years of manager level and leasing experience
• Ability to travel extensively with minimum notice

What We Offer

At CWS, our employees are like family. We offer a comprehensive benefits package designed to support your health, financial well-being, career growth, and work-life balance. Benefits include a 50% apartment rental discount for onsite team members and a 20% rental discount for all other employees. 

We offer multiple medical, dental, and vision plan options, company-paid life and disability insurance, paid parental leave, and a 401(k) with company match. Additional benefits include pet insurance, tuition reimbursement,  flexible spending and health savings account options, and our Fitness Bucks program, which helps cover fitness-related activities, equipment, and wellness purchases. 

You'll enjoy paid time off, company holidays, a floating holiday, and a birthday holiday—because we believe in taking care of our team both at work and at home. 

Work Environment:

Work is performed in both office and field environments within residential apartment communities. Position requires regular interaction with residents, prospects, vendors, and team members in a fast-paced customer service and operational setting. Occasional exposure to outdoor weather conditions and maintenance or construction activity may occur.

Physical Requirements:

Requires frequent walking of the property, including climbing stairs and inspecting common areas, amenities, and apartment homes. Position involves standing, sitting, bending, reaching, and occasional lifting of office or marketing materials up to 25 pounds. Work is performed in both office and outdoor environments with regular interaction with residents, team members, and vendors.

This job description is not an all-inclusive list of duties and responsibilities. CWS may add or change responsibilities in order to meet business and organizational needs.