Regional Service Parts Leader (GRC)

Shanghai Until 8/22/2026 10+ years exp First posted June 3, 2026 Last posted June 3, 2026
Job description

Job Title

Regional Service Parts Leader (GRC)

Job Description

In this role, you have the opportunity to join the Regional Service Parts Fulfillment team, as part of the Service Parts Supply Chain (SPS) organization. The primary responsibility of the Service Parts Supply Chain is to serve patients, clinicians and engineers who rely on healthcare equipment that works. The key purpose is to provide them with the right part when and where they need it – every time. The regional SPS team is responsible for customer success in the region by providing high-performance parts-delivery performance and introducing new capabilities supporting regional Service offerings.

You are responsible for:

Customer Experience and related Service Parts Performance in the Greater China Region
Strategic alignment with the Regional Service Leadership on the Perform and Transform requirements for the Service Parts Supply Chain
Achieving seamless integration with Regional Service activities and superb levels of collaboration across the value chain
Anchoring Service Parts process requirements into the Regional Service processes to enable an effective and efficient Supply Chain (e.g. through process non-conformity reduction)
Voice of the Region into the SPS Global Leadership team
Leading a regional team covering the following scope:
Order Management
Parts Planning for Local Distribution Centers and Forward Stocking Location
Customer facing logistics
Reverse Logistics between Customers/Field Service Engineers and Regional Reverse Warehouse
Optimization of Regional Service Parts Fulfillment processes
Regional Escalation point
Regional Business Balance Scorecard on Fill-rate, Operating Costs, Inventory, Quality and Sustainability KPIs

To succeed in this role, you’ll need a customer-first attitude and the following :

·10+ years meaningful supply chain experience in global, large-company setting
·Relevant master degree
·Customer-obsessed mindset
·Strong track record of experience managing people in a supply-chain role
·Proven ability to build and maintain effective working relationships across functions and organizations
·Key skills: transformation, continuous improvement, analytical, conceptualizing
·Excellent interpersonal skills and a collaborative management style.
·Strong communication and presentation skills and ability to interact at the senior management level
·Experience in cross-cultural environment teamwork


About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

About this role

Summary

Manage regional supply chain operations, customer experience, and team leadership in healthcare equipment parts

Job title

Regional Service Parts Leader (GRC)

Experience level

10+ years

Minimum experience

10+ years exp

Industry

healthcare

Location requirements

Shanghai, remote work not specified

Salary

Not specified

Management role

Yes

Skills & keywords

Required skills

supply chainleadershipprocess improvementcommunicationcross-cultural

Preferred skills

transformationanalyticalcollaboration

Specializations

customer servicelogisticssupply chainregional management
Locations

Structured locations inferred from the posting.

Shanghai, China

Work arrangement unknown City