Regional Program Manager, Google Customer Solutions

About the Job

Within Google Customer Solutions (GCS), the Revenue Strategy and Operations (RSO) team provides business critical insights, ensures cross-functional alignment of goals and execution, and helps teams drive strategic partnerships and new initiatives forward. By working closely with GCS Sales leadership, APAC RSO leads both short-term and long-term initiatives that result in tangible change and impact for the Sales teams and our customers.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

• Identify high-impact opportunities and build data-driven business cases to drive sustainable business growth and strategic initiatives across APAC GCS.
• Lead the regional deployment and landing of global sales programs, including the commercialization of new Google Marketing Platform (GMP) acquisition frameworks.
  
• Act as a critical bridge between global strategy and regional Sales teams, influence executive management and align cross-functional stakeholders.
  
• Analyze sales performance data and operating metrics to provide actionable business reviews for RSO leadership and troubleshoot program design challenges.
  
• Build deep regional expertise by capturing seller and customer feedback to refine go-to-market (GTM) activations and ensure programs meet specific market nuances.

Qualifications

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 6 years of experience in strategy consulting, corporate strategy, marketing/sales, or a business operations and analytics environment using spreadsheets (e.g., Google Sheets) and database queries (e.g., SQL).
• Experience in project or program management.

Preferred qualifications:

• Ability to think, plan, and execute on multiple projects simultaneously in an organized fashion, while acting as an effective team player who can coordinate across cross-functional stakeholders.
• Ability to manage ambiguity and adapt quickly to changing demands of the business.
  
• Ability to collaborate with and influence executive stakeholders across organizational boundaries.
• Ability to be a thought leader who is able to ideate and generate recommendations that drive tangible business impact.
• Ability to communicate insights to executives and cross-functional stakeholders.
• Excellent written and verbal communication skills.

Additional Information

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.