Regional Field Collection Manager - Jawa Timur Bali Nusra
Cermati.com
Apply to this job Surabaya, East Java, id on site Until 10/6/2026 3+ years exp First posted August 7, 2026 Last posted August 7, 2026
Job description
- Manage and responsible for the Collection Operations of the company
- Liaise with Superior (Collection Head) as well as other top management
- Ensure that the company runs with legality and conformity to established regulations
- Review regularly the efficiency of collection process, policies and people through data driven analysis, and apply improvements
- Collaborate with various functions (Product, HR, Finance, Sales, Collection Support, Anti Fraud and Business Intelligence) to boost efficiency and productivity
- Review and adjust operational budgets to balance between cost vs credit loss (as well as company profitability)
- Manage customer support processes and manage them to enhance customer satisfaction
- Responsible for staffing, resource allocation, KPI & Target setting and measurements. Ensure capacity of credit operation is planned well to meet the growth target of the company.
- Handle Area Jawa Timur, Bali dan Nusa Tenggara
- Hold Bachelor Degree (S1) from Reputable University
- Have great persistence and endurance to meet operation target,
- Highly self-managed & motivated person, able to perfectly multi-task, have a high standard and excited to work in a collaborative environment
- At least 3 years proven experience as Collection Operation Manager or equivalent position.
- At least 3 years proven excellent organizational and leadership ability
- Outstanding communication & people management skill.
- Sound knowledge of data analysis and performance/ operations metrics.
- Preferably have experience in managing consumer lending products (e.g. Credit Card, KTA, Motorcycle Loan, Consumer Durables Loan) or have experience in Multi Finance Company.
- Excellent ability to make decisions, take actions, and make things happen
About this role
Summary
Manage collection operations, analyze data, lead teams, and improve processes in Java, Bali, and Nusa Tenggara.
Job title
Regional Field Collection Manager - Jawa Timur Bali Nusra
Experience level
3+ years
Minimum experience
3+ years exp
Industry
finance
Location requirements
Surabaya, East Java, Indonesia; remote not specified
Salary
Not specified
Management role
Yes
Skills & keywords
Required skills
leadershipcommunicationdata analysiscustomer supportbudget management
Preferred skills
consumer lendingmulti finance experience
Specializations
collection operationsdata analysisconsumer lendingteam management
Locations
Structured locations inferred from the posting.
Surabaya, East Java, Indonesia
On-site City