Refund Staff
Planet Shared Services Centre Sp z.o.o.
Apply to this jobAbout Planet
Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.
We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.
Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.
Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.
Function Overview:
As part of Global Operations, you’ll be working with an amazing diverse team of talented and customer centric people across the world. We’re building a world-class operation, and you’ll be empowered to make a difference so we can better serve our customers with an easy, connected, and flawless experience.
You’ll find opportunities across customer facing, technical and administrative roles, customer services, onboarding, Tax Free, training, or one of the many other exciting areas in Global Operations. You’ll be presented with unrivalled prospects to grow, learn and develop in your career.
We’re growing fast and are always looking for ambitious individuals who want to be part of the connected commerce revolution.
Role Overview:
- You provide the tourists with full and high- standard support during the refund transactions, customized on requirements and case.
- You maintain the client experience at a high level as an important step of the customer journey.
What you will do:
- You offer refund services as well as 1st level support during refund processes, delivering a consistent and professional service in line with the current policies and procedures.
Who you are:
- min. 1 year working experience in a comparable position (finance industry, hospitality, retail luxury)
- Experience in cash handling and relevant procedures
- Fluency in written and spoken English and French
- Arabic, Chinese, Japanese, Korean, Portuguese or Spanish are mostly welcomed.
Why Planet:
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.
At Planet, we embrace a hybrid work model, with three days a week in the office.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
Summary
Assist tourists with refunds, support transactions, deliver high-quality customer service
Job title
Refund Staff
Experience level
1+ years
Minimum experience
1+ years exp
Industry
technology and payments
Location requirements
France, hybrid work model allowed
Salary
Not specified
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
France