Refund Leader, Sapporo Tanukikoji
AT10 Global Blue Austria GmbH
Apply to this jobNature and aim of the position
This position is responsible for managing the tax refund counter staff at CIRC.
This role involves providing leadership to temporary and part-time refund staff.
Must be dedicated to customer service and satisfaction.
Main duties and responsibilities
- Verify and refund Tax Free Forms
- Enhancing customer satisfaction
- Preventing refund error and fraud
- Prepare reports as needed
- Adhering to Global Blue and Merchant’s policies, guidelines and procedures
- Supporting and maintaining strong relations with the merchants
Main KPIs
- Number of issued transactions
- Working hours management
Reporting and collaboration
- Reporting line: Area Manager (East)
- Mainly cooperates with:
- Peers at same and other Tax Refund counters
- Sales organization
- IT / Field Service
- Finance
- Human resources
- Merchants’ staff
Background and Education
- Must have a background in commercial or business education
- Must have experience in face-to-face customers
- Must have experience in people management and leadership
- Must be able to communicate with merchants in Japanese
- Additional language skills (English/Chinese/Korean) are preferred
Specific skills and knowledge
- Must be dedicated to service and customer satisfaction
- Must be experienced in using office software
- Must be a good team player
- Must be flexible in terms of working hours
Summary
Manage tax refund staff, ensure customer satisfaction, prevent errors, and report performance.
Job title
Refund Leader, Sapporo Tanukikoji
Experience level
management level
Industry
retail
Location requirements
Japan, Sapporo Tanukikoji, on-site work only
Salary
Not specified
Management role
Yes
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Japan
Unknown location