Recruitment Support Team Leader

Acquire BPO is an award-winning business process outsourcing provider to some of the world’s largest brands. We operate contact centers and back-office services from offshore, nearshore, and onshore locations, with delivery centers in Australia, Dominican Republic, the Philippines, and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources.

Our employee value proposition—“Come for a career, stay for the fun”—reflects our commitment to a vibrant, inclusive, and engaging work environment.

Why Join the A-Team?

• HMO coverage for you and your family

• Yearly Kick-Off Parties with major giveaways

• Be recognized through our ‘Value Awards’

• Internal promotions and career growth opportunities

• Access to 2,700+ leadership courses

• Work with the best, and do meaningful work

A Glimpse into Your New Role

As a Recruitment Support Team Leader, you will lead a team delivering high-quality recruitment operations and administrative support to clients, candidates, and internal stakeholders. You will be responsible for end-to-end coordination of job placements, candidate engagement, operational compliance, client account management, and the professional development of your team members.

Your Day Could See You:

Operations & Compliance

• Managing daily recruitment operations including job advertisements, candidate screening, interviews, inductions, and job order fulfillment

• Overseeing CRM/database updates (e.g., Cobweb) for candidate, client, and job activity tracking

• Ensuring compliance with WHS, IR, and employment legislation including award interpretation

• Handling after-hours rostering and operational needs

• Supporting performance reviews, investigations, and grievance management processes

Client & Candidate Management

• Maintaining strong relationships with clients and consultants through proactive communication

• Ensuring consistent service delivery and issue resolution aligned with the Trojan Way

• Supporting internal policies and national support services across payroll, HR, and finance

Sales & Business Development

• Promoting a sales culture within the team

• Identifying and pursuing new business opportunities in collaboration with the Sales team

• Supporting marketing plans, tender preparation, lead generation, and relationship building

People Leadership

• Coaching and mentoring team members, conducting performance reviews, and supporting career development

• Managing staff onboarding, probation, and training using the Trojan Learning Hub

• Recognizing team success and managing performance concerns with professionalism

Work Health & Safety

• Supporting candidate WHS screenings, site inspections, and toolbox talks

• Conducting or assisting with accident investigations, RTW plans, and WHS documentation

Reporting & Financial Accountability

• Assisting the Operations Manager with budgeting, cost control, and client rate reviews

• Managing client invoicing, timesheets, and Cobweb reporting with accuracy

• Preparing weekly and monthly reports and acting as signing authority when required

What You’ll Bring:

• Minimum 2 years’ experience in a Recruitment Consultant or Team Leader role

• Background in sales, client management, or customer service with KPI/target exposure

• Strong verbal and written communication skills

• Proficiency in Microsoft Office and experience with CRM/database systems

• Familiarity with HR, IR, and WHS standards and practices

• Desirable: Experience in the recruitment industry or with AU/NZ clients

What Success Looks Like:

• 100% compliance with internal audits and WHS procedures

• On-time, high-quality delivery of client and candidate services

• Achievement of operational, financial, and sales KPIs

• Team engagement, low attrition, and continuous performance growth

• Accurate and timely Cobweb updates and reporting

Our Core Values:

• Collaboration – Brilliant jerks can be brilliant elsewhere

• Impact – Do, get it done, create impact

• Passion – Be positive, bring passion and energy

• Transparency – A transparent team can help each other

What Are You Waiting For?

Join the A-Team and experience the A-Life!

Join the A-Team and experience the A-Life!