Records Case Opening Coordinator

Magna Legal Services is a trusted nationwide partner to law firms, corporations, insurance carriers, and government agencies, delivering comprehensive legal support at every stage of a case. From court reporting and record retrieval to jury consulting, investigations, litigation graphics, and language services, we help our clients navigate complex legal challenges with confidence. Our reputation is built on the expertise, dedication, and professionalism of our team, and we’re proud to foster a culture where talented people can do meaningful work and grow their careers.

Key Responsibilities

• Review and add new client orders to the system
• Review, prepare and scan authorizations submitted by clients
• Learn and apply various court subpoena rules
• Review and understand court service lists
• Review, prepare and scan court subpoenas submitted by clients
• Contact with clients regarding questions on orders and document deficiencies
• Problem solve client inquiries/issues regarding orders
• Prioritize assignments
• Assist with confirming where requests should be sent to obtain records

Qualifications

• Minimum of 2-3 years in a relevant field, such as medical record retrieval, call center operations, customer service, collections, or a related area.
• Proficient computer skills; ability to navigate the internet, Microsoft Office Suite, and Outlook.
• Outstanding verbal and written communication abilities.
• Detail-oriented and self-organized
• Capable of managing multiple tasks and prioritizing responsibilities effectively.
• Ability to participate in a team atmosphere and fast-paced environment
• Excellent problem-solving skills
• Strong capacity for retaining and applying knowledge.