Receptionist (Front Office)- Aethos Mallorca

Aethos Mallorca – Our Hotel & Club

Aethos Mallorca is a seaside retreat where contemporary design meets the relaxed rhythm of Mediterranean living. Set in Paguera, it offers a space to unwind, connect, and experience the natural beauty and vibrant energy of Mallorca.

Together with Aethos Club Palma, our exclusive members’ club in Palma, Aethos creates a unique lifestyle experience that brings together hospitality, community, and culture.

Joining Aethos in Mallorca means becoming part of a growing European brand dedicated to creating inspiring spaces where people feel connected and at home.

KEY RESPONSIBILITIES

• Check guests in and out courteously, verifying payment methods and updating guest profiles.
• Greet guests and provide an outstanding level of service, informing them of hotel facilities and services.
• Handle reservations made online or via telephone and manage room assignments.
• Perform front desk administrative duties, including answering phone calls and coordinating with other departments.
• Support the Front Office Manager in daily operations and maximizing room occupancy using upselling techniques.
• Provide guidance to Receptionists and ensure smooth front desk operations.
• Respond to guest inquiries, requests, and complaints promptly and efficiently.
• Coordinate transport and other guest services as requested.
• Maintain accurate records and ensure compliance with hotel policies, including banking and payment procedures.
• Stay informed about hotel room categories, rates, packages, promotions, and market trends.
• Assist other departments as needed to enhance guest experience.

ROLE REQUIREMENTS

• Previous experience as a Receptionist or in a customer-focused role.
• High school diploma or equivalent.
• Experience in team management and delegation.
• Strong time management, organisational, and analytical skills.
• Excellent communication skills in English and Spanish (written and spoken); knowledge of other languages is a plus.
• Guest-oriented with a positive, proactive, and flexible attitude.
• Commitment to delivering exceptional customer service.
• Ability to work independently and as part of a team.
• Competent in IT and hotel property management systems.
• Experience in cash handling and following financial procedures.
• Knowledge of health and safety regulations.
• Professional appearance and grooming standards.
• Ability to adapt to changing requirements and take on additional tasks as needed.