Receptionist/Collector

<p>Under the direct supervision of a higher level officer, this is responsible clerical work, which not only involves providing receptionist services for an activity center, but also includes collecting monies for such services rendered as; fees for copying documents, payment for training courses and supplies, etc. Work is reviewed .through meetings and analysis of reports submitted.</p><u>DUTIES (NOT ALL INCLUSIVE):</u><ul> <li>Interview visitors to find out the nature of their business and directs them to the appropriate workstation and individual. </li><li>Answers the telephone and connects the callers to the appropriate individual. </li><li>Collects charges due for services rendered. </li><li>Prepares necessary bank deposit documents and submits them to the immediate supervisor for further processing. </li><li>Prepares reports on overdue or delinquent bills and reconciles account receivable registers. </li><li>Prepares daily, monthly and other periodic summaries of collection, number of calls, visitors, etc. </li><li>Safeguards all monies collected from the time of collection up to remittal to the immediate supervisor. </li><li>Performs a variety of general clerical work, which includes typing, filing, data entry, and compiling information for reports. </li><li>Performs other related work as required.</li></ul>High School Diploma or equivalency, plus two (2) years of clerical experience at least one of which involved the collection of cash.<br><strong><u>PLEASE NOTE:</u></strong><br>The department/agency will request a police record for all prospective candidates.<br>&nbsp;<u>FACTOR 1-KNOWLEDGE REQUIRED IN THE POSITION:</u><ul> <li>Knowledge of office practices and procedures. </li><li>Knowledge of basic mathematics and collection procedures. </li><li>Knowledge of the various programs conducted by the agency and of the types of problems and assignments handled by all persons working in the agency. </li><li>Skills in the operation of a computer and software programs. </li><li>Ability to prepare technical reports. </li><li>Ability to express oneself clearly and concisely orally and in writing. </li><li>Ability to establish and maintain effective working relationships with all concerned during the course of work.</li></ul><u>FACTOR 2 -SUPERVISORY CONTROLS:</u><br>The employee works under the immediate supervision of a higher-level official. Work is reviewed .on a daily basis. Work is reviewed for accuracy, completeness and timely submission of reconciling documents.<br><u>FACTOR 3 – GUIDELINES:</u><br>Guidelines consist of applicable laws, rules, regulations, policies and procedures.<br><u>FACTOR 4 – COMPLEXITY:</u><br>The employee performs a variety of repetitive, recurring duties. Special care must be exercised when handling monies to ensure its security and accountability.<br><u>FACTOR 5 -SCOPE AND EFFECT:</u><br>The purpose of the position is to provide clerical support and collection services for the activity center. This contributes to the department's/agency's smooth and efficient operation relative to the collection of revenues and for providing good customer service to .the public.<br><u>FACTOR 6 -PERSONAL CONTACTS:</u><br>Contacts are with co-workers, department/agency officials, employees in other departments/agencies, and members of the public.<br><u>FACTOR 7 -PURPOSE OF CONTACTS:</u><br>Contacts are made to provide information, request documentation, update records, verify fact, respond to inquiries, and makes corrections to documentation.<br><u>FACTOR 8 - PHYSICAL DEMANDS:</u><br>There are no unusual physical demands.<br><u>FACTOR 9 -WORK ENVIRONMENT:</u><br>Work is performed in an office setting.<br>&nbsp;