Quality Section Head - ( Subsidiary: Cookievore )

Quality Assurance & Compliance

• Ensure daily implementation of HACCP, GMP, and company quality procedures.
• Monitor production activities to ensure compliance with food safety and quality standards.
• Support internal and external quality audits.
• Ensure compliance with customer specifications and regulatory requirements.
• Verify that quality records are completed accurately and maintained.

Quality Control & Product Inspection

• Supervise quality inspections throughout raw materials, production, packaging, and finished goods.
• Review inspection results and ensure timely disposition of non-conforming products.
• Monitor Critical Control Points (CCPs) and quality checkpoints.
• Approve product release according to established quality standards when delegated by the Quality Manager.
• Ensure laboratory and testing activities are completed according to procedures.

Continuous Improvement

• Investigate quality deviations and customer complaints.
• Lead root cause analysis and corrective/preventive actions (CAPA).
• Recommend process improvements to reduce defects, waste, and product rejections.
• Coordinate with Production, Maintenance, and Supply Chain teams to resolve quality issues.

Team Leadership & Training

• Supervise, coach, and evaluate Quality Inspectors and Technicians.
• Allocate daily tasks and ensure adequate shift coverage.
• Conduct on-the-job training on quality procedures and food safety practices.
• Promote a culture of quality, food safety, and continuous improvement.

Reporting & Documentation

• Prepare daily and weekly quality reports.
• Monitor quality KPIs and communicate performance trends to the Quality Manager.
• Ensure timely completion and filing of all quality documentation.
• Escalate critical quality issues and non-conformities promptly.

Requirements

Education

• Bachelor's degree in Food Science, Food Technology, Quality Management, or a related field.
• HACCP and ISO 22000 certifications are preferred.

Experience

• 5–7 years of experience in Quality Assurance or Quality Control within the food manufacturing industry.
• Minimum 2 years of experience in a supervisory or team leader role.

Technical Knowledge

• Strong understanding of HACCP, GMP, ISO 22000, and food safety regulations.
• Knowledge of quality inspection techniques and laboratory testing.
• Experience in CAPA, root cause analysis, and quality documentation.
• Familiarity with ERP systems and Microsoft Office.

Competencies

• Leadership and team supervision
• Strong analytical and problem-solving skills
• Attention to detail
• Decision-making and accountability
• Effective communication
• Planning and organization
• Time management
• Continuous improvement mindset
• Ability to work under pressure and meet production deadlines