Quality Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead and manage the Quality function, maintaining ISO 9001 certification through a continuous improvement approach.
• Oversee and analyze key quality metrics, including warranty data, customer issues (CSIs), and internal nonconformance (MRRs), and lead regular quality review meetings.
• Provide training, guidance, and support to ensure effective root cause analysis and corrective action (CAPA) processes across the organization.
• Ensure company compliance with applicable global regulations, industry standards, and internal quality requirements.
• Partner with cross-functional leaders to drive adoption and execution of the QMS throughout the organization.
• Develop and implement quality programs, policies, and initiatives to improve overall performance.
• Prepare and present quality metrics and analysis to leadership.
• Lead management review processes and oversee CAPA effectiveness.
• Serve as a subject matter expert in quality processes, offering real-time problem solving and guidance.
• Review and approve key quality documentation, including procedures, audit reports, and customer-related quality agreements.
• Stay current on quality standards, regulations, and best practices through ongoing education and training.
• Lead internal and external audit activities (ISO and customer audits), including preparation and follow-up actions.
• Maintain and continuously improve quality documentation within the QMS.
• Conduct QMS training programs for employees across the organization.
• Support data collection and reporting to drive business decisions and operational improvements.

REQUIRED EDUCATION AND EXPERIENCE:  

• Minimum of 5 years of experience in a quality leadership role within a manufacturing environment.
• Certification in Quality and/or Lean Manufacturing required.
• Experience developing and maintaining ISO systems (e.g., ISO 9001, 14001, 45001, 13485).
• Proven experience driving continuous improvement initiatives in a Lean manufacturing environment.
• Six Sigma experience required; Green Belt preferred.
• Experience leading Kaizen events or continuous improvement workshops preferred.
• Demonstrated ability to influence change and drive results across cross-functional teams.
• Strong analytical, communication, and interpersonal skills.
• Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Demonstrated potential for advancement into senior leadership roles.