Quality Assurance Subject Matter Expert

Quality Assurance Subject Matter Expert (QA-SME)
Full-time, 40 hours/week
Pay commensurate with experience
 

Our development team is essential to ensuring the excellence and success of SuretyBonds.com’s industry-leading software products.

We’re looking to add a QA Subject Matter Expert who is passionate about quality, detail-oriented, and eager to help elevate our product standards. Even if you don’t check every box below, we encourage you to apply — your unique perspective and skills are welcome here.
 

What you will do: 

• Serve as the primary subject matter expert on product features, functionalities, and user expectations.
• Collaborate with stakeholders and users to define and uphold quality standards based on deep product knowledge.
• Conduct thorough testing including functional, regression, and user acceptance testing to ensure alignment with product specs.
• Analyze user feedback and QA insights to drive targeted product improvements.
• Develop and maintain documentation for product features, QA processes, and testing protocols.
• Facilitate training sessions for internal teams and external users on product features and best practices.
• Assist with internal tools administration to optimize operational efficiency.
• Participate in cross-functional meetings to share testing outcomes and recommend process improvements.
   

How you will work:

• You will engage closely with product teams, stakeholders, and users to ensure quality and alignment.
• You will be detail-oriented and organized, managing multiple testing and documentation tasks effectively.
• You will communicate clearly and collaborate across teams to foster a culture of quality and continuous improvement.
   

What you need to know (or be willing to learn): 

• Strong willingness to learn and understand product features, user needs, and quality assurance methodologies.
• Comfortable working independently while supporting team priorities.
• Excellent communication skills, capable of conveying complex product concepts to varied audiences.
• Passion for teamwork and facilitating cross-functional collaboration.
   

Characteristics of a strong team member
This is a hybrid and unique role, and with that needs to come a willingness to adapt to any situation or task that may arise. Given this landscape, we are looking for someone who is:

• Positive, solution-oriented thinker who takes initiative and adds value.
• Open to ideas from all experience levels and backgrounds — no gatekeeping here.
• Quick learner eager to help and grow wherever needed.
• Ownership mindset with accountability for quality and project success.
   

What sort of schedule should I expect to work?
We’re pretty flexible. Our home office is open from 7 AM to 7 PM CST so our Production and Customer Care Teams can easily service clients nationwide. Team members reporting to Development Team typically work sometime between 8 AM CST and 6 PM CST and have a regular daily standup at 10 AM CST.

What can I expect to earn?
Starting pay is negotiable and commensurate based on the skill and experience.
A few of our many company benefits include:

• 6% 401K matching
• Paid parental leave
• Tuition reimbursement
• Flexible health, vision, and dental plans sponsored by the company
• Monthly company events that foster camaraderie