Quality & Enablement Specialist

About MarketStar: 

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. 
 
Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.  

We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth!   

About the Quality Enablement Specialist:

MarketStar is seeking a B2B Sales Quality Enablement Specialist. The Quality Enablement Specialist will work directly with management to assist in developing, creating, and implementing quality assurance processes, procedures, and one on one coaching, as well as making recommendations for enhancements to training materials as needed. The ideal Quality Enablement Specialist candidate is a team-oriented individual who is driven to ensure that professionalism, productivity, and quality are maintained and continually improved. 

Location: Salt Lake City, UT - Hybrid

What Will You Do?  

• Review quality of work performed by the sales team through monitoring call and/or chat recording systems and applications. Use quality monitoring data management system to compile and track performance at team and individual level   

• Identify coaching needs and communicate needs to Management and Training Department   

• Prepare and analyze internal and external quality reports for management staff review   

• Conduct calibration sessions on calls for all products/programs with Senior Leadership, Team Leads, and other Management   

• Provide feedback to sales team leaders and senior leadership   

• Create and maintain standardized workflows and procedures. Provides recommendations for change and participates in analysis of workflows and procedures to improve accuracy/efficiency   

• Other applicable duties as assigned 

What Will You Need to Succeed? 

• Digital advertising, B2B or tele sales experience required, previous Quality Assurance experience preferred.

• Excellent verbal, written, interpersonal, and organizational skills   

• Spanish Speaking Preferred.

• Proficient in Microsoft Office and Google products (Gmail, Forms, Sheets, etc.)   

• Results oriented with the ability to motivate others and drive performance.   

• Ability to multitask and successfully operate in a fast paced, team environment.   

• A skill’s assessment will be conducted as part of the interview process.  

What We Offer:    

In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:   

• Structured learning and career development programs  

• Mental health program  

• Generous Paid Time Off policy   

• Paid medical leave  

• Child/Dependent care reimbursement   

• Education reimbursement  

• 401k match, hardship loan program, access to financial wellness advisor   

• Comprehensive healthcare coverage including medical, dental, and vision