Quality Analyst – Medical Scribing & Transcription

About Centific

At Centific, people are at the center of our culture.We constantly seek out opportunities for people to enhance their skills,

and emphasize work-life balance for all our employees.We believe that competition can bring out the very best in people

– from our annual creative film and speech contests to our weekly office game tournaments,we mix work and play to engage our people and help our clients succeed.

About Job

• Role Overview

  We are seeking an analytical, precise, and highly articulate Lead Quality Analyst (Medical Scribing & Transcription) with 5-8 years of experience to spearhead the quality framework for our healthcare data operations. In this role, you will be the ultimate gatekeeper of quality, bridging the gap between AI-generated outputs and human clinical precision.

  You will be responsible for executing advanced audits across two distinct workflows (AI-assisted Medical Scribing and Verbatim Medical Transcription etc), interpreting complex data evaluation matrics (Precision, Recall, F1-Score), communicating directly with clients, and driving the production team toward zero-defect delivery through rigorous feedback.

  Key Responsibilities

  1. Advanced Quality Auditing & Governance

• Scribing Audits: Critically evaluate AI-generated clinical summaries against audios. Verify that all complex diagnostic data, treatment plans, and clinical nuances are perfectly captured, and that the final output meets strict professional medical documentation standards.
• Transcription Audits: Perform precise quality checks on verbatim transcripts to ensure strict compliance with formatting guidelines:
• Validation of audio segmentation boundaries
• Verification of exact speaker attribution (Diarization).
• Verification of context-driven punctuation rules.
• Performance Driving: Transform audit data into targeted coaching, error-analysis reports, and feedback loops that actively drive the production team to improve throughput and accuracy.

• 2. Metrics Analytics & Insight Generation

• Data Interpretation: Master and utilize data science metrics including Precision, Recall, and F1-Scores to evaluate both human and AI performance.
• Root Cause Analysis (RCA): Deep-dive into quality dips, identify systematic errors (e.g., misdiagnoses vs. segmentation errors), and execute targeted corrective action plans.
• Performance Reporting: Compile, analyze, and present weekly/monthly quality dashboards and throughput reports for senior management.
• Client Communication: Act as the primary technical point of contact for the client regarding quality metrics. Lead calibration calls, interpret client feedback, and align auditing standards with client expectations.
• Guideline Calibrations: Proactively identify ambiguities in client transcription/scribing guidelines, seek clarification, and standardize internal calibration manuals for the team.

• Required Skills & Technical Expertise

• Clinical Accuracy: Exceptional medical terminology knowledge across multiple specialties (Pharmacology, Anatomy, Lab values, and Chronic disease management).
• Analytical Mindset: Expert understanding of data evaluation frameworks. Ability to interpret how a drop in Recallaffects clinical completeness versus how a drop in Precision affects noise in data.
• Acoustic & Language Skills: High proficiency in understanding diverse global accents (particularly US/UK English) and excellent command over formal, written English grammar.
• Quality Mentorship: Strong capability to deliver firm, objective, and constructive feedback to production staff, driving accountability across the floor.

• Educational Qualifications & Experience

  Minimum Education:

• B.Sc. / M.Sc. in Nursing, Microbiology, Biotechnology, or Life Sciences.
• B.Pharm / M.Pharm (Bachelor/Master of Pharmacy).
• BAMS / BHMS / BDS (Alternative Medicine / Dental graduates looking for non-clinical corporate pathways).
• Graduates in English Literature or general streams are acceptable ONLY if accompanied by a formal certification in Medical Transcription/Scribing.

• Experience Profile:

• Total Experience: 5 to 8 years in the Medical Transcription / Medical Scribing / Healthcare Documentation industry.
• Relevant Experience: Minimum 3+ years of core experience acting as a Senior Quality Analyst (QA), Subject Matter Expert (SME), or Lead Auditor managing high-stakes healthcare data validation.
• Prior experience working with AI-generated transcripts, digital scribes, or complex segmentation annotation is highly preferred.

• 3. Client Interfacing & Guideline Management

Centific is an equal opportunity employer. We aim to create an inclusive workplace and leverage the power of diversity. We are committed to providing a work environment free of discrimination and harassment. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status or any other legally protected status. Workplace discrimination related to being pregnant and pregnancy-related harassment, including discrimination in the hiring process, is strictly prohibited in Centific Global Solutions.