QA Analyst- HAL Call Center
Illumifinexternalcareers
Apply to this job REMOTE, MN, US Until 9/27/2026 First posted July 29, 2026 Last posted July 29, 2026
Job description
The nation's leading administrator of insurance services is looking for YOU. This is your opportunity to join a company with a culture that promotes respect for people, integrity, learning and initiative.
WE ARE THE KIND OF EMPLOYER YOU DESERVE.
The Quality Analyst - Call Center monitors and evaluates customer service calls to ensure compliance with regulatory standards and internal policies across insurance products including Long-Term Care, Life, Annuities, and Medicare Supplement. This role supports frontline agents by providing feedback and identifying areas for improvement.
- Monitor inbound and outbound calls for quality assurance across multiple insurance lines.
- Evaluate agent performance using standardized scoring criteria.
- Provide constructive feedback to agents to improve customer experience and compliance.
- Maintain accurate records of call evaluations and provide written feedback.
- Collaborate with QA team and supervisors within the quality team to identify trends and training needs.
- Participate in calibration sessions to ensure consistency in scoring and feedback.
- Support the development and maintenance of QA standards specific to insurance call center operations
About this role
Summary
Monitor calls, evaluate performance, provide feedback, ensure policy compliance in insurance call center.
Job title
QA Analyst- HAL Call Center
Experience level
none
Industry
insurance
Location requirements
remote work allowed, candidate can be anywhere in US
Salary
Not specified
Management role
No
Skills & keywords
Required skills
call monitoringquality evaluationfeedbackcompliance
Preferred skills
None specified
Specializations
call centerinsurancequality assurancecompliance
Locations
Structured locations inferred from the posting.
Minnesota, USA
Remote State
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