[PwC컨설팅] CX(Customer eXperience) / Digital Services 분야

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Finance

Management Level

Associate

Job Description & Summary

CX (Customer eXperience) / Digital Services 분야

(1) CX전략

- 고객 경험 개선을 위한 전략 수립 (플랫폼 전략, CX 전략)

- CEJ 설계 & 서비스 기획 등

(2) CX Operation

- Sales/Marketing/Service/E-Commerce 운영모델 설계

- 디지털 서비스, 마케팅 실행 및 디지털 운영 모델 수립

(3) Customer Data & Analytics

- 고객 중심 데이터를 수집/연계, 분석하여 고객경험 개선을 위한 CX Insight 도출

- CX360, 고객프로파일링, 내/외부 데이터활용, 고객분석 모형 설계/ 구현

(4) Customer Technology

- 고객 경험 혁신에 필요한 디지털 솔루션(SaaS) 및 Tool 설계/구현

(Salesforce, Adobe, CDP/DMP, MarTech 솔루션 등)

자격요건

• 디지털 업무 수행 경험자
• 플랫폼/ CX 전략 및 서비스 설계 경험자

채용절차

• 서류전형 → 1차 면접 → 2차 면접

기타사항

• 국가보훈대상자 및 장애인은 관계법령에 의거 우대

접수마감

• 채용 시 마감

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Best Practices, Business Data Analytics, Business Process Management (BPM), Business Process Modeling, Communication, Corrective Actions, Customer Analysis, Customer Experience (CX) Strategy, Customer Handling, Customer Insight, Customer Relationship Management, Customer Satisfaction, Customer Service, Customer Service Excellence, Customer Service Management, Emotional Regulation, Empathy, Epic Software, Epic Systems, Inclusion, Industry Trend Analysis, Intellectual Curiosity {자세히(10)}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

7월 31, 2026