Provider Experience Project Manager

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Provider Experience Project Manager 
Job Title: Project Manager IV 
Agency: Health & Human Services Comm 
Department: MCS Ops DEC and Admin 
Posting Number: 19821 
Closing Date: 08/21/2026 
Posting Audience: Internal and External 
Occupational Category: Healthcare Support 
Salary Range: $6,377.50 - $9,166.66 
Pay Frequency: Monthly
Salary Group: TEXAS-B-26 
Shift: Day 
Additional Shift:  
Telework:  
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 4601 W GUADALUPE ST 
Other Locations:  
MOS Codes: 2611,8058,8060,8848,16KX,1D7X1,32EX,3D0X4,611X,612X,63A,63AX,641X,712X,8K000,BU,CE,EA,SEI16 
 
 
 

Brief Job Description:

The Texas Health and Human Services Commission (HHSC) Medicaid CHIP Services (MCS) division seeks a highly qualified candidate for the position of Provider Experience Project Manager (Project Manager IV), reporting to the Director of Provider Experience for Operations. The MCS Operations department delivers infrastructure for both the managed care and fee-for-service delivery models within Texas Medicaid, one of the largest healthcare programs in the country, serving approximately 4 million Texans. Key department deliverables include claims resolution, acute care claims processing, provider enrollment, IDD Waiver Programs, Vendor Drug Program, and management of Medicaid Modernization. MCS is driven by its mission to deliver high quality, cost-effective services to Texans.

The Provider Experience Project Manager performs advanced, senior-level project management work focused on improving the experience of providers who interact with HHSC and the Texas Medicaid program. The position supports projects related to provider enrollment, system modernization, customer experience, process improvement, quality review and operational performance. The role will initially support work related to the Provider Enrollment Management System(PEMS), and may expand to other Medicaid systems and provider-facing processes as modernization efforts continue.

Essential Job Functions (EJFs):

The project manager is responsible for planning, coordinating, monitoring, and reporting on complex projects that improve provider satisfaction, strengthen operational processes, and support the strategic priorities of MCS and HHSC.

(35%) Leads and coordinates complex Provider Experience projects, including projects related to provider enrollment, PEMS, provider feedback, system enhancements, process improvement, and Medicaid technology modernization. Develops project plans, timelines, milestones, deliverables, risk logs, decision logs, and implementation plans. Monitors project progress and works with internal and external partners to resolve barriers, manage risk, and keep projects aligned with business needs.

(25%) Develops and implements communication plans to share project methodology, processes, status updates, and decisions with team members, agency leadership, program staff, vendors, providers, and other interested groups. Facilitates meetings, workgroups, and project updates. Prepares clear presentations, briefings, reports, and other materials to support decision-making and accountability.

(20%) Creates and maintains documentation procedures to capture project decisions, requirements, scope changes, risks, issues, and changes to the original project plan. Supports quality assurance and audit activities by ensuring project records are accurate, organized, and aligned with agency expectations. Reviews project data, provider feedback, process maps, user experience findings, and performance measures to identify improvement opportunities.

(15%) Oversees multiple projects concurrently and ensures projects remain aligned with Provider Experience Team priorities, MCS Operations goals, and HHSC strategic objectives. Coordinates dependencies across projects and helps ensure resources, timelines, and deliverables are managed effectively.

(5%) Other duties as assigned.

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

• Project management principles, methods, and practices.
• Public administration and organizational management.
• Medicaid, CHIP, or other publicly funded healthcare programs.
• Provider enrollment, provider relations, or provider-facing business processes.
• Customer experience, user experience, and voice of the customer methods.
• Process improvement, quality assurance, and audit practices.
• State and federal laws, rules, regulations, and policies related to healthcare programs.
• Smartsheet or other project management systems used to track schedules, deliverables, risks, issues, and project status.

Skill in:

• Managing complex projects from initiation through implementation.
• Developing project plans, schedules, milestones, reports, and executive briefings.
• Communicating project information clearly to leadership, staff, vendors, providers, and interested groups.
• Facilitating meetings, workgroups, and decision-making sessions.
• Identifying problems, evaluating alternatives, and recommending practical solutions.
• Managing multiple priorities and projects at the same time.
• Analyzing data, project trends, stakeholder feedback, and operational processes.
• Preparing written materials, presentations, and reports.

Ability to:

• Initiate and manage enterprise-level or multi-agency projects,
• Demonstrate business need, project feasibility, and alignment with strategic priorities.
• Communicate project methodology, processes, risk, and outcomes to interested groups.
• Capture and manage changes to project scope, timeline, resources, and deliverables.
• Build and maintain effective working relationships with agency staff, vendors, providers, and external partners.
• Exercise sound judgement and independent decision-making.
• Work under limited supervision with considerable latitude for initiative and independent judgment.

Registrations, Licensure Requirements or Certifications:

Required:

• Project Management Professional, PMP, certification or must obtain within a year of being hired.

Preferred:

• Lean Six Sigma Green Belt or Black Belt certification.
• Certified Associate in Project Management, CAPM, Certification.
• Experience using journey maps, process maps, dashboards, personas, surveys, or provider feedback tools.

Initial Screening Criteria:

• At least three years of experience managing projects, programs, initiatives, or system implementations that involve multiple divisions, agency-wide impacts, regulatory requirements, or change management activities.

• Experience coordinating projects with multiple internal and external stakeholders.

• Graduation from an accredited four-year college or university with major coursework in public administration, public policy, business administration, project management, health administration, systems development, communications or a related field.

• Experience in Medicaid, CHIP, healthcare operations, provider enrollment, customer experience, or system modernization is preferred.

Additional Information:

The HHSC Provider Experience Team will focus on ensuring a positive and seamless experience for providers when engaging with HHSC and the Medicaid program, with an initial focus on enrollment and the Provider Enrollment Management System (PEMS) application. PEMS is a tool for providers to enroll, revalidate, re-enroll, or maintain their participation in Texas Medicaid or other state health-care programs. The purpose of the provider enrollment process is to ensure people and organizations who deliver Medicaid services have the appropriate qualifications for the services they deliver, are in good standing with relevant regulatory entities, are legally recognized entities, and have not been disbarred from participation in the program.

The Provider Experience Team will gather feedback through surveys and direct provider feedback for prioritizing system enhancements and identifying useability improvements. This work will continue in systems beyond PEMS in the future as HHSC continues to advance Medicaid technology modernization goals. The goal of the Provider Experience Team is to increase provider satisfaction, build relationships, and encourage long-term provider satisfaction.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.