Project Manager

Junior Project Manager – BAU & Support Operations

Role Overview

We are looking for a Junior Project Manager to manage BAU operations and support teams, acting as the primary point of contact for day-to-day queries from multiple stakeholders, including senior leadership. The role is delivery and communication focused, not a hands-on engineering role.

Key Responsibilities (Mandatory)

·        Own BAU operations for assigned platforms/projects

·        Manage support queues, prioritize incoming BAU queries and incidents

·        Coordinate with L1/L2/L3 teams to ensure SLA and TAT adherence

·        Act as the single point of contact for stakeholders, including senior executives

·        Run daily/weekly BAU calls, status updates, and escalation management

·        Prepare and share BAU dashboards, incident reports, and executive summaries

·        Handle production issues, root cause coordination, and post-incident reviews

·        Maintain PM artifacts such as RAID logs, status reports, and action trackers

Required Experience

·        2–5 years of experience as Junior Project Manager, PMO, Operations Manager, or Delivery Coordinator

·        Hands-on BAU / Support team management experience (non-negotiable)

·        Strong stakeholder communication and expectation management skills

·        Experience handling escalations and executive-facing communication

Good to Have

·        Exposure to data platforms, analytics, or Snowflake

·        Basic understanding of data engineering concepts

·        Experience working with technical delivery teams