Project Manager

As a Project Manager, you will:

• Connect with customers to discuss customer requirements and expectations, address concerns, define project outlines, timelines, and expected budgets. 
• Create an implementation strategy/outline in coordination with assigned resources. 
• Communicate implementation strategies, requirements, and assignments to team members. 
• Facilitate project reviews and work with the team to assess opportunities for improvement. 
• Develop project timelines using project management software and hybrid agile methodologies. 
• Define and control project scope using standard project management methodologies and internal quality control/assurance. 
• Direct, manage, monitor, and control time and resources throughout the project lifecycle to facilitate multiple implementation projects simultaneously. 
• Ensures customer success and satisfaction in a friendly and courteous manner. 
• Maintains customer records by updating account information. 
• Maintains product and industry knowledge to improve performance and skill set. 
• Meet or exceed established performance requirements and goals. 
• Contributes to team effort by ensuring the highest possible level of customer satisfaction using quality management processes. 
• Responsible for ensuring projects are completed on-time, within budget, and up to the customer’s quality standards by ensuring that activities are properly sequenced and within coordinated timelines. 
• Communicate across various departments and with multiple third-party vendors to ensure project progress. 
• Ensure key project stakeholders are kept informed over the entire project lifecycle. 
• Ability to predict risks that will deter project success and when needed perform Root Cause Analysis and/or Corrective Action Investigations on unforeseen project issues that arise, documenting and sharing as lessons learned. 

You are a strong fit for this role if you have:  

• Bachelor’s degree in MIS or related field preferred. 
• PMP or CAPM certification is a plus. 
• 1 to 3 years of Project Management experience preferred. 
• Software life cycle knowledge. 
• Experience managing an implementation team. 
• Strong leadership skills with the ability to work as part of a project team. 
• Aptitude to quickly become a TCP systems expert. 
• Excellent oral and written communication skills. 
• Strong logical, analytical, and reasoning abilities. 
• Demonstrate organizational skills while working on multiple projects. 
• Strong understanding of technical designs, database structures, and specifications. 
• Strong analytical and software management skills, including a thorough understanding of how to interpret customer business needs, and translate them into a project plan. 
• Ability to travel up to 50% of the time, including overnight and weekends. 
• Experience with accounting and/or payroll systems preferred. 
• Knowledge of Microsoft SQL Databases, Microsoft Server operating systems, cloud-based software solutions (SaaS), and networking a plus. 

Benefits:

• Competitive salary based on experience
• 20 days PTO and 13 days of companywide holidays
• 8 hours to volunteer and impact your community
• Comprehensive benefits (Health/Dental/Vision/401K)
• Employee choice benefit