Program Manager, Trust & Safety

Description

About the team
At Market Risk Management team (MRM), we focus on addressing risks that emerge between global safety frameworks and the regional political, regulatory, and cultural realities of individual markets. By combining market-level data, our market expertise and cross-functional insights, we develop tailored strategies to manage Trust & Safety risk, protect users, and help ensure that global safety approaches remain effective across diverse markets.

About the role
Our Market Risk Management team identifies and qualifies risks in our regional communities, collaborating cross-functionally to address and prevent potential emerging risks. As a Program Manager, you will ensure that our policies, programs and systems work together to protect users and prevent abuse across our many features in the Singapore market, and across APAC region. You will provide critical market-level expertise, improving safety and driving strategic direction to foster trust within and outside the Trust and Safety department. You will initiate and drive projects and operational changes, advocate for policy changes, and define new processes. You will coordinate with specialists from public policy, legal, communications, product, operations and policy to deliver results.

What will I be doing?
- Produce internal reports on public perception and identified risks to inform mitigation initiatives, identify trends and work cross-functionally to develop solutions and increase our ability to mitigate and reduce the impact of emerging risks across our lines of business.
- Craft risk prevention process and strategy for the Singapore market on TikTok platforms with a focus on safety issues such as Youth Safety, Hate, Cyber bullying, etc.
- Work closely with cross-functional partners both inside and outside Trust and Safety (for example Content Policy, Product Management, Data Analytics, Operations, Public Policy and Communications) to identify, assess and resolve safety-related gaps or issues in our products, promote community well-being and user safety with optimization of product features and product strategy.
- Work on initiatives across various features such as Video, Live, comments, follow/like, accounts, etc. with both qualitative and quantitative approaches to detect potential risks in the community, then craft features and strategies to mitigate these risks. This means initiating and driving project definition and scoping, as well as implementation and execution with cross functional stakeholders.

Requirements

Minimum Qualifications:
- Strong understanding of the User Generated Content (UGC) social platforms, as well as the regional political, regulatory and cultural landscape in APAC.
- Strong knowledge about Trust and Safety issues, operations and challenges.
- You have program/project or product management experience, ideally within a safety/risk control/anti-spam strategy environment. As a result of this you display excellent time management and problem-solving skills.
- You are comfortable with large volumes of data and able to do in-depth data analysis, interpretation and reporting, for example, using Excel features such as Pivot tables, Functions, Charts, etc. Familiarity with SQL a bonus
- You are able to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- You practise resilience and commitment to self-care to manage the emotional demands of the role.

Preferred Qualifications:
- Expertise in the APAC region and knowledge of the region's culture.
- At least 3 years' experience with T&S and user-generated content (UGC) platforms.