Program Manager Procure-to-Pay

The Procure-to-Pay (P2P) Program Manager will lead the transition from implementation to fully integrated operations and serve as the strategic owner of P2P processes across the U.S. region. Reporting directly to the Global Procurement Operations Leader, this senior individual contributor role will drive operational excellence, process standardization, system adoption, and continuous improvement across the end-to-end P2P lifecycle. As the primary subject matter expert for U.S. P2P operations, the role partners closely with Procurement, Accounts Payable, Accounting, Tax, business stakeholders, and IT to resolve operational challenges, optimize ERP capabilities, strengthen controls, and enhance the overall user experience. Success in this role requires strong business acumen, independent decision-making, and the ability to influence cross-functional stakeholders and leaders without direct authority.

P2P Operations Ownership & Global Partnership

• Drive the U.S. P2P stabilization roadmap by implementing standard operating procedures, optimizing workflows, and improving user adoption within the IFS enterprise resource planning (ERP) platform.
• Serve as the primary operational owner and subject matter expert for U.S. P2P processes, including purchasing, requisitioning, receiving, supplier management, and invoice processing.
• Own day-to-day operational support for U.S. P2P processes, triaging user issues, resolving system questions, and partnering with IT and global teams on complex defects and enhancements.
• Act as the primary liaison between business stakeholders, Global Procurement Operations, and IT teams to gather business requirements, prioritize enhancements, support testing and deployment activities, and ensure solutions meet operational and business needs.
• Monitor key operational metrics, including user adoption, support trends, invoice matching performance, and process effectiveness, driving actions to improve outcomes.
• Identify recurring support trends and translate operational challenges into process improvements, system enhancements, and training opportunities.
• Independently manage assigned workstreams, stakeholder communications, and issue resolution activities. 

P2P Optimization & Process Excellence

• Lead root-cause analysis (RCA) for recurring process and system issues, coordinating cross-functional teams to implement sustainable corrective actions.
• Partner with Global Procurement Operations, Accounts Payable, Accounting, Tax, Finance, and IT teams to align regional processes with global standards and best practices.
• Develop and execute change management, training, and communication strategies that support adoption of P2P processes and system enhancements.
• Identify opportunities for process automation, workflow optimization, and system configuration improvements to increase efficiency, scalability, and compliance.
• Evaluate process performance and recommend enhancements that strengthen controls, improve the user experience, and support long-term operational excellence.