Program Manager

Role Description:

The role of the Program Manager position is to provide direction and leadership to project managers and/or team members for complex programs up to $50 Million Dollars across multiple cross functional work streams. The Program Manager ensures multiple concurrent IT projects are delivered on-time, on-budget, and produce committed business results. The Program Manager acts as a change agent , serves as a formal mentor to Project Leaders, and provides program / project management methodology fundamentals and expertise.

Responsibilities: Functional Skills & Competency:

· Directs the initiation, planning, execution, monitoring, controlling and close of an entire project and/or all projects within specified program

· Ability to contribute and champion usage of structured project management methodology (to include Waterfall, Agile/Scrum, Iterative, etc.)

· Broad knowledge of application and / or infrastructure development life cycle (SDLC) and other technical management concept, processes, and methodologies

· Lead and direct project managers within specified program to achieve desired deliverable creation outcomes

· Possess IT and formal program/project management knowledge as well as ability to prioritize work and meet deadlines based on logical work breakdown structures aligned to critical path

· Manage program interdependencies, milestones, and critical path

· Analyze, manage, and report program performance - financial reporting, resource allocation, task delegation and stakeholder management

· Analyze multiple types and sources of information to generate insight on program performance

· Demonstrate financial awareness to control costs and think in terms of profit, loss, and added value.

· Help Stakeholders, IT Portfolio Teams, Business Partners and Business Users understand their roles and responsibilities within the project

· Develops and executes an overall program schedule, including tasks, duration, dependencies, and resource assignments

· Controls and tracks changes to scope, time, cost, quality, issues, and risk

· Leads completion of program objective, such as procurement, quality planning, service level agreements, and customer training

· Directs and delegates work effort; Requests the needed resources for a program and gets them oriented to work on the project

· Ensures product deliverables quality, such as functional specifications, logical and physical data design, solution design and detailed design, test plans, and completed solution

· Manages vendor relationships according to contract terms and conditions

Leadership & Business Acumen:

· Key industry certifications such as CAPM, PMP, PgM, etc., preferred

· Previous airline, travel, and / or transportation industry experience preferred

· Makes value-oriented decisions to achieve strategic business results; Ability to be flexible, make quick decisions and seamlessly navigate risks and ambiguity while effectively navigating a dynamic project environment

· Evaluates risks, assess possible outcomes and solutions/solves problems

· Strong interpersonal skills, including the ability to make effective presentations and communicate technical concepts to non-technical clients

· Ability to build and maintain cohesive motivated teams

· Ability to coach and develop subordinates and/or peers; empowering team members with the authority to accomplish project tasks efficiently and with minimal direction

· Strong strategic planning skills

· Excellent written, oral communication, planning, and organizational skills

· Strong track record managing business and IT Projects

· Strong meeting facilitation and negotiation skills

· Strong consulting and customer service skills

· Recognizes and rewards desirable individual and team performance

· Establish good relationships with internal and external stakeholders.

· Take responsibility for actions, projects, and people.

· Take initiative, act with confidence, and work under own direction.

· Focus on customer needs and satisfaction.

· Set high standards for quality to monitor and maintain quality and productivity.

· Gather comprehensive information to support decision making.

· Encourage an organizational learning approach (e.g., learn from successes and failures and seek staff and customer feedback).

· Adapt to changing circumstances and interpersonal style to suit different people or situations.

All your information will be kept confidential according to EEO guidelines.