Program Manager

About the Job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Serve as the point of contact for high-priority escalations from intake to execution and closure.
• Improve processes and performance by analyzing, identifying, articulating, and quantifying the impact of required changes to deliver improvement opportunities.
• Deliver operational performance across all escalation paths and team members, ensure that all escalations are triaged, tracked, investigated, and resolved appropriately.
• Partner with compliance, finance, payroll, and regional strategy and operations to optimize timelines of case resolution and demonstrate a record in process optimization.
• Influence and communicate to build relationships with cross-functional partners. Work directly with vendor partners.

Qualifications

Minimum qualifications:

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 3 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
  
• Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.

Preferred qualifications:

• Bachelor's degree with 4 years of experience in sales operations, management consulting, finance, or program management.
• Proficient in executing strategic initiatives and utilizing sales enablement platforms, with a focus on adopting and deploying AI-powered solutions to streamline workflows and resolve operational bottlenecks.
• Exceptional project and stakeholder management, with a demonstrated ability to partner seamlessly with external entities to successfully scale operational systems.
• Leveraging direct SQL and data analytics expertise to uncover and troubleshoot intricate data quality concerns, uphold data integrity.