Program Coordinator

Location: Arizona (primarily remote, see note)

Compensation: $40,000 to $50,000 (salaried nonexempt)

Description

Firefly is a leading global provider of advanced Cloud, Networking & Security services. Our primary mission is to accelerate the adoption of new technology. We advance our mission by transferring our knowledge to our clients through Evaluation, Adoption, and Training Services.

Firefly is seeking a Program Coordinator to join our Operations team. As a Program Coordinator, you will be responsible for providing excellent customer-facing service to our clients. This position requires you to have strong organization skills, business acumen, an eye for details, and the ability to multitask.

Required Qualifications

• One (1) to Three (3) years of related project coordination experience
• Detail-oriented
• Extremely organized
• Ability to multitask and learn new software programs quickly
• Intermediate Microsoft Excel skills
• Well versed in other Microsoft Office programs
• Excellent verbal and written communication skills

Responsibilities

• Coordinate external client programs assigned to you.
• Schedule events, manage registration, and provide logistical support as needed.
• Maintain program requirements per customer preferences.
• Communicate between various departments regarding program details and participate in internal program-related calls as necessary.
• Report data to the client as requested and to the local team to help boost enrollment and confirm class dates.
• Coordinate internal client programs assigned to you.
• Schedule events, manage class registration, and pull reports related to class attendance
• Collaborate with various departments as needed to determine appropriate program requirements. Create and maintain documentation for each program.
• Provide PTO coverage for coworkers in Operations.
• Act as the first line of defense for conflict resolution.
• Design and implement processes and procedures to improve your program and maintain ongoing customer changes.

All your information will be kept confidential according to EEO guidelines.