PROGRAM CONSULTANT--SOCIAL SERVICES

Louisiana

Baton Rouge, LA, LA, US Until 9/24/2026 6+ years exp First posted July 26, 2026 Last posted July 26, 2026

Job description

<div style="text-align: center"><undefined><img src="https://secure.neogov.com/images/AgencyImages/jobposting/1546/jobpostings/image/20260527124135_LDH Logo.png" alt="20260527124135_LDH Logo.png" style="width: 300px" class="fr-fic fr-dii"></undefined></div> The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.<a href="https://ldh.la.gov/" style="color: inherit !important; text-decoration: underline !important">Learn more about the Louisiana Department of Health</a> Join a dynamic team dedicated to delivering exceptional customer service and program excellence within the SNAP program! In this impactful role, you’ll help ensure customers receive accurate information, compassionate support, and high-quality service by monitoring calls, evaluating compliance with policies and procedures, and supporting continuous improvement efforts. You’ll also collaborate across teams, provide leadership support during staff absences, and contribute to the development of agency procedures and operational standards. If you are detail-oriented, collaborative, and passionate about improving customer experiences, this is a rewarding opportunity to make a meaningful difference.An ideal candidate should possess the following competencies: Accepting Direction: The ability to be open and willing to follow guidance or instructions. Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit. Building and Supporting Teams: The ability to combine one's actions and efforts with others to work toward achieving a common goal. Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement. Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers. Managing Time: The ability to prioritize tasks, meet deadlines, and allocate time to ensure timely completion of work goals. Six years of experience in administrative services, public health, social services, or health services; OR Six years of full-time experience in any field plus three years of experience in administrative services, public health, social services, or health services; OR A bachelor’s degree plus three years of experience in administrative services, public health, social services, or health services; OR An advanced degree in a social science field, public health, counseling, social work, rehabilitation services, business, public, or health administration, or Juris Doctorate plus two years of experience in administrative services, public health, social services, or health services. EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.The official job specifications for this role, as defined by the State Civil Service, can be found<a href="https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=160480" target="_blank"> here.</a>Job Duties:<ul style="margin-bottom: 3pt"><li>Score calls on state workers for the SNAP program to ensure customer friendly and providing correct policy & procedures are followed.</li><li>Scoring calls on customer service representatives to ensure that the contract needs are met.</li><li>Provide coverage for the team members when on leave, ensuring work is being carried out and complete.</li><li>Cross-train with teams and serve as back up when needed.</li><li>Participates in the review and formulation of rules, procedures, and regulations for the agency.</li></ul> Position-Specific Details: Location: Medical Vendor Administration / Eligibility Field Operations  / East Baton Rouge ParishAppointment Type: Probationary, Job Appointment, Promotional or Detail appointment of a classified LDH employeeCost Center:305-2050400Position Number(s): 50689298 How To Apply:No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities.  Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.  *Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumeswill not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete. For information on how to check your application status and understand status updates, please click <a href="https://ldh.la.gov/assets/docs/hr/Forreferenceonly/LDH-Application-Status-Guide-4.2026.pdf" style="color: inherit !important; text-decoration: underline !important">HERE</a>.Contact Information:Paula Jackson<a style="color: inherit !important; text-decoration: underline !important">[email protected]</a>LA Department of Health (LDH)Division of Human ResourcesPO Box 4818Baton Rouge, LA 70821225-342-6477 This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218. LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities. Information on the Louisiana Works, Louisiana Rehabilitation Services is available <a href="https://www.laworks.net/workforcedev/lrs/lrs_rehabilitation.asp" style="color: inherit !important; text-decoration: underline !important">here</a>.LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.

About this role

Summary

Monitor calls, ensure policy compliance, support staff, and improve customer service in social programs.

Job title

PROGRAM CONSULTANT--SOCIAL SERVICES

Experience level

6+ years

Minimum experience

6+ years exp

Industry

healthcare

Location requirements

Baton Rouge, LA, US; remote not allowed.

Salary

Not specified

Management role

Skills & keywords

Required skills

call scoringpolicy complianceteam supportcommunicationattention to detail

Preferred skills

None specified

Specializations

program managementcall monitoringcompliancepublic healthcustomer service

Locations

Structured locations inferred from the posting.

Baton Rouge, LA, USA

On-site City