Professional Busines Support Specialists

Position Description 
    Support service contract sales, including reaching out to business partners, quoting, and finalizing sales  
    Processing claims from third-party service providers, including invoice review, payment and PO generation 
    Maintain the highest level of customer service and quality 
    Make outbound calls to customers for the purpose of:
    Promoting the sales of Service Solutions and Preventive Maintenance 
    Management and processing of sales orders, quote administration and all necessary customer follow-up regarding orders and/or quotes received via email and phone. 
    Maintaining customer portals, assisting accounts receivable, setting up new customer and end user accounts, and assisting with returns.
    Adherence to Miele’s core principles, professional appearance and conduct standards.
Responsibilities 
    Administrative support for the Professional business, including contract sales, quotes, shipping details and customer support
    Data management for customers
    Coordinate machine requests for Professional orders
    Assure the appropriate input and processing of all necessary orders for Professional
    Collect all credit information and contact information for receivables.
    Assure the appropriate pricing of quotes
    Follow up where necessary with customers/sales/service representatives when related to orders or quotes
    Provide administrative support for Field Sales and Finance teams (assist with billing and credit line)
    Work with other departments, Logistics, and Warehousing as necessary to ensure order fulfillment 
    Assist with projects for all lines within the Professional Department
    Interact professionally with customers on the phone, email, etc. as necessary
    Other duties as assigned