Production Support Specialist

Role: Production Support Specialist

Employment: B2B Contract

Location: Krakow,PL - hybrid

Skills:

• Standard working hours are within an 08:00–18:00 window (typically 08:00–16:00 or 09:00–17:00), working an 8-hour shift.
• No regular on-call support is expected.
• The role includes approximately two weekend working days per month, with time off in lieu provided during the week.
• The team also provides support on public holidays, with a day off in lieu provided for any public holiday worked.
• Hybrid working model with a minimum of 8 office days per month.
• Candidates must already have the legal right to work locally.
• Candidates must be available locally for one of the technical interviews.

• 6+ years of experience in Production Support, Application Support or Software Engineering, preferably within Corporate Banking or Financial Services.
• Strong Unix/Linux skills for production troubleshooting, including navigating the operating system, checking logs and investigating application behaviour.
• Ability to write complex SQL queries.
• Experience developing scripts in Bash, PowerShell or Python.
• Practical experience supporting and maintaining Kubernetes environments.
• Experience supporting Java/J2EE applications.
• Experience with Oracle, MQ and WebSphere.
• Experience using monitoring and observability tools such as Splunk and AppDynamics.
• Strong understanding of IT infrastructure and distributed systems.
• Experience leading incident management and coordinating technical teams.
• Demonstrated track record of implementing automation and operational improvements.
• Practical experience using AI productivity tools (e.g. Copilot, Claude) to support automation, documentation or operational analysis.
• Strong communication, stakeholder management and collaboration skills.