Production Support

Euronet Worldwide is a NASDAQ listed transactions and payments processing major with strong presence in North America, Europe, Middle East, India and the Asia-Pacific regions. Starting in Central Europe in 1994 and growing to a global real-time digital and cash payments network with millions of touchpoints today. We are one of the world’s foremost providers of electronic payment and transaction processing solutions for financial institutions, retailers, service providers and individual consumers through three primary business segments — Electronic Financial Transactions, Prepaid and Money Transfer. Our business lines include Euronet, epay, Ria Money Transfer, XE, Dandelion and REN.

Euronet has built a unique network of networks that creates a powerful presence at every level of the global payments value chain.

Why We Are Hiring: We are expanding our Production Support Team in Chile to meet the growing needs of our clients in the LATAM region and ensure 24/7 support for our mission-critical payment services.

Key Responsibilities:

• Monitor production systems to ensure availability and performance.
• Diagnose and resolve production issues using effective problem-solving techniques.
• Collaborate with development and operations teams to deploy updates and enhancements.
• Document incidents and solutions in the ticketing system, ensuring knowledge sharing.
• Provide on-call support as needed to resolve urgent issues outside of regular business hours.
• Participate in root cause analysis for recurring incidents and implement preventive measures.

Requirements

• 8-14 + years' experience in a production support or operations role in a technology-driven environment in LATAM.
• Experience supporting and administering ATM Switch/Card Management/WEB based banking systems.
• Strong understanding of production systems and application support.
• Experience in incident management and troubleshooting techniques.
• experience with Card Issuance & Lifecycle.
• Experience working with IS08583 messaging.
• Familiarity with monitoring tools and ticketing systems.
• Experience working with Networks-VISA/MC/AMEX/Local.
• Excellent interpersonal and communication skills.
• Ability to work under pressure and prioritize tasks effectively.
• Basic knowledge of databases (SQL) and scripting languages will be an advantage.
• Ability to work in a fast-paced environment with changing priorities.
• English and Spanish mandatory.

Benefits

• Annual salary increase review
• End of the year bonus (Christmas bonus)
• ESPP (Employee Stock Purchase Plan)
• Paid day off for birthday
• 15 day vacation per year
• Insurance guaranteed for employees ( Health, Oncological , Dental , Life Insurance)
• No fee when using RIA service/wire transfers