Production Scheduler 2

Job Description
Production Control (PC) provides 24 x 365 on-site support of all production processing streams in a multi-platform environment.  A key to providing this support is the presence of a PC Analyst that is trained on the IMS products and familiar with the various tools and platforms on which these products process. PC Analyst, under broad guidance monitors status of all productions and takes appropriate action to ensure that all products are delivered on-time.

Principal Accountabilities
•    Monitors the production environment, consisting of Mainframe, UNIX, LINUX and NT platforms, using established tools.
•    Responsible for first level response to job failures within the production environment. 
•    Takes corrective actions when possible, according to established SOP.  
•    Escalates issues requiring second-level support to appropriate individuals using the established call escalation procedures.  
•    Takes appropriate actions to ensure that processes are completed according to the schedule provided.  
•    Documents issues into the Problem Management system and conducts follow ups for proper resolutions.  
•    Informs relevant production support teams of outstanding issues that require further follow-up.  
•    Provides updated status of current environment and activities to the next shift at daily turnover meeting.
•    Provides shift status to manager detailing issues that are impacting deliveries and require additional attention.  
•    Provides training to new/junior analysts as required.  
•    Acts as a product-specific or procedural SME in the absence of Scheduling and/or manager onsite.

Minimum Education, Experience, & Specialized Knowledge Required
•    Associate degree and/or 5 – 7 years in a production environment.  
•    Previous experience in production environment is required.  
•    Proficiency in Cybermation/ESP scheduling software package.
•    Strong OS JCL & SDSF skill set required.
•    Basic knowledge and understanding of UNIX and NT environments. 
•    Experience with Service Now or equivalent problem management tool.
•    Must possess strong analytical and problem-solving skills.
•    Strong written and verbal communication skills required.
•    Knowledge of IMS Standards and products a plus.

•    Additional Information: Department coverage is 24 x 7 x 365 / shifting schedules that alternate between dayshift and nightshift including weekend and holidays when assigned.

•    Amenable to report in hybrid setup

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.