Product Support Engineer

QHR IQVIA Zagreb d.o.o.

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Mexico City, Mexico São Paulo, Brazil Until 8/21/2026 2+ years exp First posted March 23, 2025 Last posted July 7, 2025
Job description

Job Overview
Entry-level professional individual contributor who works under close supervision in a team that is responsible for  product design experience.
Problems faced are routine.

 

Essential Functions
- Works directly with product teams to receive support requests
- Triages requests, fixes small bugs & submits engineering tickets
- Working knowledge of the support processes and working in a production environment.

 

Qualifications
• Bachelor's Degree Computer Science, a related field, or equivalent experience
Req

• Advanced English Req
• Basic knowledge of Javascript frameworks Req
• Knowledge of CSS and HTML Pref
• 2-4 years Pref

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

About this role

Summary

Assist product teams by triaging requests, fixing bugs, and supporting in a production environment.

Job title

Product Support Engineer

Experience level

entry level

Minimum experience

2+ years exp

Industry

healthcare

Location requirements

Mexico City, São Paulo, Bogota; remote not specified.

Salary

Not specified

Management role

No

Skills & keywords

Required skills

JavascriptCSSHTMLsupport processes

Preferred skills

English

Specializations

support processessoftware supportJavascriptHTMLCSS
Locations

Structured locations inferred from the posting.

Mexico City, CDMX, Mexico

On-site City

São Paulo, State of São Paulo, Brazil

On-site City

Bogotá, Bogota, Colombia

On-site City