Product Support Analyst / Social Media Consultant

eTeam was formed in 1999 with the goal of becoming the supplier of choice for clients, employees and contingent workers. Today, we’re one of the fastest-growing companies in New Jersey and ranked as one of the best companies to work for by Staffing Industry Analysts and New Jersey Business. We’re also an honored member of Deloitte’s Technology Fast 50

• Job Role: Product Support Analyst / Social Media Consultant
• Location: Menlo Park CA
• Duration: 12+ Months
• Work Timings: Night Shift Job

• Note : Looking for Entry level Young and passionate professionals who are well versed with social Media.

Duties and Responsibilities 

• Develop deep knowledge within a complex product group 
• Investigate and prioritize Advertising issues, escalating to a specialist when appropriate for further troubleshooting or de-bugging. 
• Own tasks end-to-end until they are assigned to specialist. 
• Discern product confusion from bugs, identify solutions, and advise the sales team/advertisers to accomplish the advertisers’ desired outcome 
• Effectively and concisely communicate resolution (technical resolution, workarounds, or product confusion) to the sales team 
• Partner with product support group specialists to identify solutions to advertising bugs and product confusion 
• Facilitate a high-end customer experience related to support for advertising bugs 

• Bachelor, Associate, or technical degree preferred (math, statistics, computer science, information systems, or similar) 
  
• Ability to source and manipulate internal and external data sets 
  
• 1-3 years of experience with product technical support 
  
• Ability to think critically and problem-solve 
  
• Ability to rapidly assess, analyze and resolve or troubleshoot issues and distill into clear and concise communications 
  
• Work onsite (Menlo Park) from Monday through Friday 
  
• Support a rotating, off-business hour’s on-call support schedule 
  
• SQL proficiency 
  
• Fluency in English
  

If you are interested then reply me back with the below information: 

• Full Name:
  
• Primary Contact No & Email:
  
• Work Authorization(US Citizen, GC, EAD, H1B etc.):
  
• Current Location:
  
• Pay Rate($XX/hr):
  
• Updated Resume

Saurav Yadav

Sr. Technical Recruiter

eTeam, Inc. “ACCELERATED HIRES”

1001 Durham Avenue, Suite 201, South Plainfield, NJ 07080

Office : 732-318-3865 | Fax : 908-757-0800

Web: www.eteaminc.com