Product Specialist-MatChar

Responsibilities 

• Managing respective product line-related documents (e.g. PDL, PIR, Catalogue, App Note, Certificates etc) including commercial details available in the system (Portal, SAP, QS3 etc). 

• Support Business with product launches and effective commercial roll out activities.  

• Communicate product life cycle to all stakeholders. 

• Provide a competitive landscape for the complete portfolio of the respective product line. 

• Overseeing the overall strategy to ensure sufficient product support coverage. 

• Build and maintain client relationships and create and execute business development plans. 

• Research and analyze the market trend, regulations requirements, and specific client needs, create business plans with solutions, and generate leads.  

• Support Business to identify, update & maintain the SFDC database for opportunity progress and assist in closing deals. 

• Focus on opportunity closure and prospect management. Convincing new clients and existing customers to make additional purchases.  

• Qualify leads from marketing campaigns as sales opportunities, contact potential clients, and present them with competitive solutions. 

• Research, explore and come up with an alternate solution if a new problem is presented that does not have a straightforward solution. 

• Preparation of Compiling a database with a troubleshooting plan, assisting in generating a playbook, and Sales collateral (For Unique features, customer pain points, field concerns, product gaps etc). 

• Training sales and service colleagues including developing training programs and materials and conducting training sessions.  

• Based on business requirements and commitment to on-site customer support. 

Basic Qualifications 

• Minimum educational qualification M. Sc. (Analytical/Inorganic/Organic/Physical/Food Technology), Preferably Ph.D.  (Chemistry) 

• Minimum 4-10 years of Hands-on operational experience in respective instrument techniques, data interpretation  

Preferred Characteristics 

• In-depth knowledge of the regulation of various markets (Pharma/Food/Applied) 

• Strong problem-solving and troubleshooting skills. 

• Excellent customer support skills & Collaborative mindset. 

• Excellent communication skills (written, oral & Presentation) 

• Ability to multitask effectively, Great time management skills. 

• Ability to work well in a team environment, as well as independently. 

• Ability to build strong business and professional relationships with internal and external customers. 

• Ability to communicate technical information in an accessible manner to Internal and External customers. 

• Ability to effectively prioritize and execute tasks in a high-pressure environment. 

• A process improvement mindset.