Product & Process Owner

The forest is at the heart of Stora Enso, and we believe that everything made from fossil-based materials today can be made from a tree tomorrow. We are the leading provider of renewable products in packaging, biomaterials, and wooden construction, and one of the largest private forest owners in the world. Stora Enso has approximately 19,000 employees. 

This is your chance work at the intersection of sustainability, innovation, and profitability, contributing to digital solutions that deliver impactful business performance. Everyday. 

We are looking for a Product & Process Owner to join Stora Enso's global IT starting as soon as possible.

In this position you will be located in our modern office in Ostrava, Czechia.    

Your team is part of the IT Operations and Digital Workplace team committed to “Creating an empowering digital workplace that enhances the user experience and aligns IT capabilities with evolving business needs and strategic goals". You will be reporting to the Digital Workplace Service Management Team lead. 

Stora Enso is currently transitioning towards a global IT proactively partnering up with our business colleagues to drive growth with every project and every line of code. We build on a digital core to deliver what our business and customers need most. Your role will be critical in this shift, as we embed AI, automation, and data-driven governance into the fabric of the organization. 

Purpose 

As the Product & Process Owner, you are responsible for maximizing business value created through Stora Enso’s product; ServiceNow HR product, and process ownership on ITSM product: Demand Management; Problem Management and Transition to service.  Your role connects technology, operations, and business strategy, ensuring that digital solutions and business processes deliver measurable outcomes and continuous improvement. 

You will lead development teams and stakeholders to shape and refine both product backlogs and process frameworks, ensuring that they stay aligned with business goals, user needs, and Stora Enso’s transformation. You own the vision, strategy, and continuous improvement of your area, ensuring that process design and product functionality evolve with business needs. 

Your responsibilities 

• Lead and own both ServiceNow HR product and Demand Management; Problem Management, Transition to service processes and ensure alignment with business strategy and operational needs. 
• Manage and prioritize the product backlog, ensuring visibility, transparency and future priorities. 
• Decide product features and define their business benefits and acceptance criteria. 
• Organize and contribute to testing of newly implemented product features.  
• Steer process and control framework development by applying subject matter expertise, engaging subject matter experts and coordinating with across business areas. 
• Translate business needs into actionable process improvements and product enhancements. 
• Ensure service delivery of incoming incidents, requests, defects, changes, problems and demands (enhancement, stories and related tasks) and in close cooperation with Business Units to align with Stora Enso’s roadmap and processes.  
• Drive digital transformation and automation initiatives within processes and products to improve efficiency, quality, and end-user experience. 
• Lead working groups and cross-functional teams to define and refine requirements and bring together business and technical expertise. 
• Secure and align product and process budgets, resource plans, and governance structures. 
• Ensure that all product and process documentation, standards, and guidelines are up to date, transparent, and effectively communicated to stakeholders. 

What you bring 

• Knowledge of ITIL v4 foundation.
• Service Now or other ITSM system – knowledge of the capabilities for ServiceNow platform & products running on it.
• Knowledge of ServiceNow capabilities.
• Proven experience in product or process systems, business analysis, or related roles within digital or industrial environments.
• Strong understanding of demand and problem management.
• Experience in managing product backlogs, requirements, and prioritization or product and process development.
• Solid project management abilities and a clear understanding of process governance, documentation, and compliance.
• Excellent communication and collaboration skills, with the ability to bridge business and technical perspectives. 
• Proven ability to drive stakeholder alignment in a cross-functional environment.
• Analytical and structured mindset with strong problem-solving skills and attention to detail.
• Curiosity and openness to learn, with a passion for improving ways of working through innovation and automation.
• Openness towards other ITSM processes.
• Advanced English. 

We offer 

You will be part of our diverse working culture which supports you in exploring new perspectives and developing professionally. You will contribute to a more sustainable world, as sustainability and innovation are at the core of our strategy. To keep you going safely, we support your physical and mental well-being. 

• Career growth opportunities within an international organisation 
• Access to modern technologies and digital tools 
• Professional development opportunities 
• Motivating additional benefits package 
• Hybrid work options and flexible working hours 
• Inspiring, sustainable, and innovation-driven work environment 

Role specific opportunities/things that we offer: 

• modern office in Ostrava in Organica building
• working in hybrid model set up – office/home office
• lunch cards
• commuting allowance
• cafeteria
• pension insurance up to 5% from monthly gross salary
• yearly bonus
• parking place

How can you apply for this role? 

You can only submit your application to us by using our recruitment tool. As we are assessing our candidates on an ongoing basis, we hope to hear from you as soon as possible but at the latest on November 26th. 

If you have any questions, please do not hesitate to contact Wendy Gibbs via email, wendy.gibbs@storaenso.com 

Welcome to work in the renewable materials company!