Product Operations Manager (Child Safety) - Teen Experience (San Jose)

Description

About the Team
We are building the next generation of content safety and governance systems at TikTok, with a strong focus on protecting minors and teens at global scale.

Our team sits at the intersection of product, policy, and AI, leveraging large language models and multimodal technologies to design safety mechanisms that are proactive, scalable, and measurable. We work closely with Policy, Legal, Algorithm, and Engineering teams to translate complex regulatory and safety requirements into real-world product solutions that protect users while preserving a high-quality user experience.

The CSAM Product Operation Manager will play a key role in supporting and optimizing the product operations related to the detection, reporting, and prevention of Child Sexual Abuse Material (CSAM) across our platforms. This position requires a strong understanding of content moderation, operational workflows, and cross-functional collaboration to ensure compliance and safety.

Responsibilities
- Oversee end-to-end CSAM detection and removal operations, ensuring timely and effective handling of cases.
- Monitor key metrics and incident trends, driving data-informed improvements to workflows and tooling.
- Develop and optimize SOPs, escalation frameworks, and automation solutions to enhance operational efficiency.
- Ensure compliance with legal and regulatory requirements, including reporting and audit support.
- Partner cross-functionally with Product, Engineering, Legal, and Trust & Safety teams to assess risks, improve processes, and support incident response.

Requirements

Minimum Qualifications
- Bachelor's degree or above.
- 3+ years of experience in Trust & Safety, product operations, or content moderation.
- Knowledge of CSAM regulations and industry best practices.
- Strong analytical, communication, and problem-solving skills.
- Ability to manage sensitive and high-impact content professionally.

Preferred Qualifications
- Experience at tech platforms or social media companies.
- Direct experience in CSAM or related Trust & Safety operations.
- Familiarity with automation tools and workflow management systems.
- Experience working in cross-regional or global teams.