Product Operation Manager (Experience Ops, Strategy & Workflow)

Description

About the team
TikTok Core Product team's goal is to provide the best user experiences to create, consume, and enjoy content on TikTok. As part of the Core Product team at TikTok, this team is focused on maintaining product stability and security, simplicity, and ease of use; effectively support business growth and multi-business balance; and help TikTok become a comprehensive platform that connects people, content, and services.

About the Role
Take ownership of TikTok’s user experience identification, analysis and optimization based on data analysis, AI tool construction and cross-team collaboration.

Responsibilities
- Responsible for the user experience of TikTok product, collaborating with the team to identify experience issues, develop optimization plans and strategies, and drive implementation in collaboration with core teams such as product, R&D, and algorithms.
- Based on upstream product strategy iterations, product feature updates, and related rule updates within the business segment, proactively identify and address potential experience issues.
- Establish good cooperative relationships and collaboration mechanisms with internal teams and external partners, promptly identify, follow up on, and drive the resolution of user requests related to product features.
- Combine business needs with user feedback signals analysis to deep dive genuine user needs.
- Collaborate with PM and leverage AI tools and intelligent solutions to monitor overall experience metrics, assess experience health levels, and identify latent experience issues in a timely manner.
- Regularly review rules/products/strategies related to user experience, monitor overall experience data, assess experience levels, and promptly identify existing experience issues.

Requirements

Minimum Qualifications:
- Bachelor's degree or above, with more than three years of work experience, in-depth understanding and judgment of industry development, user experience, and competitor dynamics, with keen insight and analytical skills.
- Empathy for user feedback and pain points, with good logical thinking and decomposition skills
- Strong cross-functional coordination and collaboration skills, goal-oriented mindset, proactive in driving problem resolution and improvement.

Preferred Qualifications:
- Experience working across multiple locations and timezones within global organizations.
- Project management (PMO) experience preferred.