Product Manager, Partner Solutions

About the Job

As a Product Manager for Admin and Integrations, you will lead the evolution of the administrative layer and technical ecosystem for gTech Users & Products (gUP’s) premier B2B CRM for Partner on-boarding and support. You will own the foundational configurations and integration backbone that tailor Customer Relationship Management (CRM) for over 60 product teams, driving the strategy for self-service tools that enable teams to onboard and scale independently while ensuring CRM remains seamlessly integrated with Google’s critical infrastructure.In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $163000 - $237000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Drive the strategy and road map for configuration wizards and automated on-boarding tools, including the CRM, Email Parser Config, and Support Alias Configs to reduce manual setup effort for new service accounts.
• Lead the evolution of the People Management Console and User Management Console, standardizing how CRM users manage partner contacts, permissions, categories, and internal identities across the platform.
• Own the highly customizable interface that allows product teams to build tailored work-queues and filtering logic for their specific operational needs.
• Manage the end-to-end lifecycle of critical integrations with internal tools and external platforms like Dropbox, cementing CRM as a central workflow hub.
• Oversee the technical management of a critical component that synchronizes Salesforce data to Google's internal analytics ecosystem for reporting and business intelligence.

Qualifications

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 5 years of experience in product management or related technical role.
  

Preferred qualifications:

• Experience working closely with engineering to understand infrastructure design and trade-offs.
• Experience in B2B or Enterprise Product Management, specifically with Salesforce or similar CRM platforms.
• Ability to synthesize user needs into technical requirements and drive feature prioritization with engineering teams.
• Excellent problem-solving skills, and experience resolving cross-functional and process issues in a multi-tenant environment.
• Excellent communication skills including presenting regularly to senior leadership.
• Passion for improving internal user experiences and streamlining operational workflows.