Product Manager

Our Veterinary Software division has evolved from a supporting service for diagnostic customers into a core strategic offering. Today, we serve tens of thousands of veterinary practices worldwide with software that helps manage workflows, interpret diagnostics, coordinate patient care, and strengthen connections with millions of pet owners. As part of this transformation, you will help build the next generation of our software platform. 

Why this role matters 

 This role is critical to shaping how veterinary practices connect with pet owners in a digital-first world. By driving appointment scheduling and client engagement capabilities within Vello, you will help practices operate more efficiently, strengthen relationships with pet owners, and improve access to care and animal health outcomes.  

In this role 

•  You lead the ideation, development, and launch of innovative veterinary software products  

• You define and drive the product experience for appointment scheduling and client engagement capabilities within Vello 

• You conduct market and user research to identify customer needs, opportunities, and product enhancements 

• You champion the product vision and act as a product expert across the organization 

• You develop and evolve the product business case, balancing customer value with commercial outcomes 

• You maintain and prioritize the product backlog, ensuring high-quality user stories and clear requirements 

• You lead sprint planning, backlog refinement, and ongoing Agile delivery activities 

• You collaborate closely with engineering, design, and marketing teams to deliver high-quality solutions 

• You provide ongoing support and guidance to engineering teams throughout the development lifecycle 

• You communicate product progress, insights, and outcomes to stakeholders 

• You measure product success using data, customer insights, and performance metrics 

• You manage dependencies across teams and coordinate delivery within a scaled Agile environment 

• You develop product strategies and roadmaps, including cost-benefit analysis and prioritization of investments   

What you need to succeed 

• Bachelor's degree in Business, Computer Science, Engineering, or a related field 

• Proven experience as a Product Manager or in a similar product management role 

• Demonstrated success managing products throughout the product lifecycle 

• Experience working in B2B or B2B2C environments 

• Strong ability to gather, define, prioritize, and communicate product requirements 

• Excellent written and verbal communication skills 

• Strong problem-solving skills with a hands-on and proactive approach 

• Experience collaborating effectively with cross-functional teams in a matrixed environment 

• Experience working with SaaS or platform-based products 

• Familiarity with Agile delivery frameworks and product-led development practices 

• Experience within healthcare, veterinary, or related industries 

What you can expect from us 

• Structured onboarding, training, and performance-driven development opportunities 

• Competitive compensation and incentive opportunities 

• Continuous learning and development resources, both internal and external 

• Hybrid working environment with strong cross-functional collaboration 

• Technology equipment to support work and personal use 

• A supportive, high-performing team focused on innovation and customer value 

• Additional wellbeing, learning, and career growth benefits 

Why IDEXX