Product Implementation Manager

About Retain:

Retain is a cloud platform that provides companies with a 360 degree view of the cost to service and support their customers. By integrating with the applications teams already use, Retain connects millions of data points across dozens of systems to seamlessly create a detailed picture of the ‘cost-to-serve’ an individual customer. This data allows companies to optimize (i) pricing & profitability, (ii) resource allocation, (iii) customer segmentation and more across their entire customer base.

Steve Anderson (first investor in Instagram, SoFi, PagerDuty, ExactTarget, Heroku, StitchFix and 40+ more profitable exits) of Baseline Ventures recently led our Series Seed funding, bringing total funding raised to date to $4.5M. Our team is led by experienced founders from LiveRamp ($4B market cap NYSE: RAMP) and made up of talented people from world class technology companies and top schools (Harvard, Stanford, UC Berkeley, Waterloo).

About the Role:

Since the beginning of 2018 we’ve had fantastic customer traction, signing over a customer per week. The Technical Account Manager will support our expanding customer base and collaborate with the engineering team to improve the overall impact of our product.  

It’s an incredible role for someone who wants to take on a lot of ownership, experience exponential personal growth every month, and work with talented, collaborative, and friendly people who love what they do.

You can learn more about our team and values here: https://www.retain.ai/meet-the-team

What We’re Looking For:

• You are a self-starter with a track record of success.

• 0-3 years experience. Consulting, engineering, or technical project management experience a plus.

• Intermediate computer science skills and proficient in at least one scripting language.

• Great communication skills internally and externally. Always answer emails and calls within 12 hours.

• Easy to get along with. Nice, fun, smart, ethical, and honest.

Responsibilities:

• Support the engineering team by using existing APIs to deliver a seamless experience to our customers.

• Collaborate with the product team to identify and prioritize product improvements based on customer feedback.

• Partner with the sales team to successfully onboard and deliver value to new customers.

• Contribute towards building a great company.

Employee Benefits:

• Own equity in the company. Every employee is a stakeholder in our future.

• Participate in a thriving culture. We host events such as weekly team dinners, monthly team events (e.g., karaoke, Exploratorium, etc), regular hackdays, and our annual camping trip “ReTent.”