Product Analyst

Who we are:

Third Way Health helps medical practices across the United States improve the patient experience while reducing the administrative burden on practice owners. We enable practices to enhance the experience of their patients by providing them with a leading patient engagement platform and a world class team of service representatives. What unites us is our passion to support independent physicians and help patients from all backgrounds to have a better healthcare experience.

About the position:

We’re looking for a full-time Salesforce Analyst to join our team in Medellín, Colombia. As part of the team you will be responsible for analyzing and interpreting data from Salesforce and related third-party systems (such as electronic health records), designing and implementing solutions to improve our product, and providing support to the patient care team. The ideal candidate will have experience in Salesforce administration, data analysis, and process improvement.

Key Responsibilities:

• Analyze and interpret data from Salesforce and related third-party source systems to identify trends and opportunities for improvement
• Collaborate with the product and patient care teams to understand their needs and develop solutions to improve processes
• Design and implement data analysis workflows and reports
• Provide training and support to patient care team members to ensure they are able to effectively use Salesforce
• Develop and maintain documentation on Salesforce processes, procedures, and configurations
• Monitor and maintain data quality in Salesforce, ensuring accuracy and completeness
• Design, implement and maintain client telephony flows
• Work across functions to integrate Salesforce with other systems and tools
• Stay up-to-date on Salesforce updates and new features and provide recommendations for implementation

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or related field
• Minimum of 1 year of experience as a Salesforce Administrator or Analyst
• Foundational knowledge of Salesforce configuration, customization, and administration, strongly preferred
• Strong analytical skills, with the ability to analyze and interpret data to make informed decisions
• Excellent communication skills, with the ability to communicate complex technical information to non-technical stakeholders
• Ability to work independently and as part of a team, with strong collaboration skills
• Strong communication, both written and verbal (candidates must be fluent in English)