Product Activation Support

McEasy, a transportation management solution to simplify complex logistics operations.

PT Otto Menara Globalindo (Mceasy) merupakan penyedia solusi digital berbasis internet dan GPS untuk menjawab kebutuhan operasional logistik dan pelacakan lokasi kendaraan. Berdiri sejak tahun 2017 dan telah dipercaya untuk memberikan solusi integrasi di bidang transportasi logistik dan pergudangan. Beberapa perusahaan yang sudah mempercayakan sistem operasionalnya terhadap kami diantaranya seperti MGM Bosco Logistik, FedEx Express, GoTRANS, Saka Logistik, Akas, dan masih banyak lagi. PT Otto Menara Globalindo sedang membuka posisi Product Activation Support untuk bergabung dengan tim kami dan bersama mengembangkan produk McEasy.

• Deliver training on custom-developed features and manage the transition of customers' operational workflows onto the McEasy platform.
• Track the success matrix for each Enterprise Customer go-live and run Hypercare Implementation immediately after go-live.
• Provide ongoing technical service and maintenance support to enterprise customers after go-live.
• Analyze go-live and customer-flow implementations to identify "Room for Improvement" in process or product.
• Compare the customer's current (legacy) workflow against the new McEasy flow to validate fit and flag gaps.
• Source and validate implementation data, typically pulling first from internal cross-divisional teams before going external.
• Present system/product walkthroughs directly to customer stakeholders.
• Effectively operate as a hybrid Project Manager & Business Analyst for each customer engagement, supported by the wider CPM team.