Process Trainer - Life / Health Insurance (MOA Pasay) | Onsite

Work Setup: Onsite (MOA Pasay)

Required Educational Attainment:

• Finished 2 years of College Education (No back subjects)

Required Experience:

• Minimum 2 years of stint in the BPO industry with at least 2 years as a Process Trainer in a Life Insurance or Healthcare Insurance LOB

Responsibilities:

• Training Delivery: Conduct new-hire training (nesting), refresher training, and process updates.
• Content Development: Create, update, and maintain training materials, SOPs, and quizzes based on evolving processes.
• Performance Evaluation: Monitor trainee performance, provide feedback, and report on training effectiveness (KPIs) to operations.
• Quality Assurance: Participate in calibrations and audits to ensure training aligns with quality standards.
• Mentorship: Guide employees through processes to ensure accuracy and reduce errors (e.g., in BPO or technical roles).