Process Manager

About the Role

We are looking for a Process Manager who will help build clear, efficient, and scalable business processes across the company. This role is ideal for someone who can see the bigger picture, identify operational gaps, and transform fragmented workflows into structured and sustainable systems.

The main goal of the role is to ensure stable and efficient team operations through the implementation, optimization, and continuous improvement of internal business processes.

Why This Role Might Be Interesting

This role is ideal for someone who enjoys building structure, improving operational efficiency, and creating scalable processes in a growing business environment. You will have the opportunity to not only optimize and streamline existing workflows, but also design and implement new processes from the ground up, directly influencing how teams collaborate and operate across the company.

Working closely with leadership and cross-functional teams, you will play an important role in shaping operational standards, supporting business growth, and driving continuous improvement initiatives across the organization.

Responsibilities

• Analyze existing workflows and identify areas for improvement and optimization
• Develop, implement, and maintain operational standards and processes across teams
• Create and maintain process documentation, regulations, guidelines, and internal instructions
• Monitor process compliance and track the effectiveness of implemented changes
• Coordinate collaboration between different departments and stakeholders
• Lead and support internal automation and operational optimization initiatives
• Prepare reports, operational metrics, and recommendations for leadership
• Support change management processes and help teams adapt to new workflows and operational standards

Requirements

• 3+ years of experience as a Process Manager, Operations Manager, Business Analyst, or in a similar operational role
• Hands-on experience in business process mapping, optimization, and operational improvement
• Strong understanding of process management principles and operational efficiency
• Experience with process visualization and project management tools
• Strong analytical and systems-thinking mindset
• Experience working with cross-functional teams and stakeholders
• Advanced Excel / Google Sheets skills
• Fluent Russian, English level B1+ for working with documentation and internal communication

Soft Skills

• Strong organizational and prioritization skills
• Attention to detail and structured approach to problem-solving
• Ability to manage multiple tasks and projects simultaneously
• Strong communication and stakeholder management skills
• Ability to influence teams without direct authority
• Proactive and results-oriented mindset
• High level of ownership and independence in decision-making

Nice to Have

• Experience working in international companies
• Knowledge of BPMN or other process management methodologies
• Experience implementing CRM, ERP, or other corporate systems
• Experience with BI tools and data analytics
• Participation in digital transformation or operational scaling projects

Benefits

• Fully remote work format with a flexible approach to working hours
• International team, dynamic environment, and challenging business tasks
• High level of ownership and real impact on company processes and operational efficiency
• Opportunity to participate in strategic initiatives and influence key business metrics
• Competitive compensation package
• Continuous professional growth, learning support, and development opportunities
• Expanding responsibilities and potential growth into leadership and management roles as the company scales