Process Lead, Service Delivery, India

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YOUR PASSION FOR EXCELLENCE STARTS HERE!!

1. Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards. - 50%

2. Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner.  Takes initiative to find solutions and works effectively as a member of the team. - 15%

3. Develops and implements procedures to meet quality, quantity, and timeliness standards. - 10%

4. Composes clear, polite, and well-organized emails to communicate with clients.  Anticipates client needs proactively and takes initiative. - 10%

5. Coaches’ less-experienced staff in learning procedures and insurance knowledge. - 10%

6. Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. - 5%

If you have the willingness to learn and develop your skills, we have the right job for you. Let’s make a deal!

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