Process Excellence Lead

TSMG

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Mountain View on site Until 8/21/2026 First posted April 22, 2026 Last posted April 22, 2026
Job description
We are searching for a Process Excellence (PEX) Lead to join one of our client's growing projects in Mountain View, CA.

This team is responsible for providing hardware and support for a variety of data collection devices (like cars/trekkers along with the imagery collection devices attached to them). This support also includes onsite visit for hardware repairs. Another aspect of this program is managing logistics support for hardware shipment (domestic and international).

Role Responsibilities

  • Define and drive the transformation roadmap aligned with organizational KPIs and strategic goals.
  • Lead the design and execution of scalable future-state operating models across people, process, and technology.
  • Own the end-to-end enablement program governance and execution.
  • Build strong relationships with senior stakeholders to influence and align transformation priorities.
  • Communicate vision, targets, and benefits effectively to drive buy-in and adoption.
  • Troubleshoot and support BPM consultants and Program Managers in complex solutioning scenarios.
  • Lead AI/ML and exploratory initiatives to unlock efficiency, data quality, and automation opportunities.
  • Oversee due diligence and process shadows for prioritized workflows and process areas.
  • Track goal achievement and benefits realization against defined KPIs.
  • Ensure transformation initiatives are financially sound and deliver measurable ROI.
  • Identify bottlenecks and opportunities at workflow level and map impact to OKRs.
  • Embed best practices and tailored operating models across functions.
  • Lead workflow-level analysis and shadowing to identify and implement improvement opportunities.

Key Qualifications

  • At least a Bachelor's degree, Masters preferred
  • Must have project managed 5 high impact Automation/Analytics end to end
  • Must have RPA automation life cycle management experience
  • Must be Black belt Certified from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology.
  • Domain experience in Digital and Social Marketing (Ad campaign, setup, Paid search, Paid Social etc.) is preferred.
  • Experience in Process Mining (Celonis, Process Gold etc.) is preferred.
  • Experience in AI / ML based deployments using Python /Work fusion is preferred.
  • Must have 11 years of work experience with minimum 7 years of relevant experience
  • Must have excellent analytical, presentation & communication skill
  • Should be a self-starter
  • Should be willing to work in new industry verticals and build good in-depth domain knowledge faster
About this role

Summary

Lead transformation initiatives, process optimization, and AI/ML projects in hardware support environment.

Job title

Process Excellence Lead

Experience level

11+ years

Industry

hardware

Location requirements

On-site in Mountain View, CA, no remote work allowed

Salary

Not specified

Management role

Yes

Skills & keywords

Required skills

project managementRPA lifecycle managementBlack belt certificationLean/Six Sigmaanalytical skillscommunication

Preferred skills

AI/MLprocess miningRPALean/Six Sigmadigital marketing

Specializations

process improvementautomationAI/MLprocess mining
Locations

Structured locations inferred from the posting.

Mountain View, CA, USA

On-site City