Process Consultant-Operations

The role of an associate is to contribute to the overall team performance and profitability by implementing action plans which in return will improve and maintain client satisfaction.Process Consultant-Operations

Education: Any Graduate

Experience:1-2 Years Claims Administrations - Voice Experience

Roles & Responsibilities:

• Possess basic knowledge of Claims Administrations - Non Voice

• Good reasoning and analytical skills

• Able to communicate fluently in the language required for the function/location

• Active listening skills

• Passion to learn

• Influencing skills

• Ability to comprehend the employee requirement well

• Adhere to attendance and punctuality norms

• Acquiring knowledge & skills of related areas of the process

• Processing claims/developing projects/handling calls, as per the process  guidelines

• Understands, knows, and interprets different complex scenarios and is able to resolve all assigned tasks

• Adhering to the SLA, and understanding Quality & Auditing parameters

• Meeting assigned productivity goals

• Understanding and adhering to quality standards 

• Meeting TAT

• Mentor & coach new members of the team based on requirement

Mandatory Skills:

• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.

• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

• Ability to understand basic data and take appropriate action.

• Ability to drive individual and team efficiency and productivity through effective and efficient metric management.

• Ability to coach, train, and motivate employees and evaluate their performance.

• Ability to strategically lead and develop team towards improved performance.

• Ability to delegate and manage work loads and projects across functions within the organization.

• Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions.

Preferred Skills:

• US health care (ERISA/HIPAA/State Mandates)

• Process SLA 

• Awareness of ISO, ISMS

• Telephone etiquettes

• MS office

• Typing skills & computer  skills

• Effective communication in English

• Good analytical skills

• Comprehending ability 

BLR, Surya Wave BuildingIndia